TransUnion UK

Money & Insurance
badge Company profile claimed
410 reviews
Overall Rating
Customer Reviews about

TransUnion UK

Write a review about transunion.co.uk
Show Reviews

Michael L

1.00/5.00

"Should not exist"

Never dealt with such an awful company, showing wrong information on credit report causing my credit application to get declined, breaching data protection.
Useless customer service and slow response.
Takes forever to amend data, absolutely useless.

26/05/2024

Graeme johnston

1.00/5.00

"Never missed a payment on anything but…"

Never missed a payment on anything but information from TransUnion has prevented me from using pay in 3 on PayPal for convenience. Have requested online a report to see why and they can't verify my identity. Appalling.

16/05/2024

James

1.00/5.00

"Couldn’t give one star"

Couldn’t give one star, such a terrible company to deal with, they don not read nor understand the evidence Thatbis sent to them and are ridiculously slow to update the information. I’m close to moving banks away from Lloyds as they use Transunion. God knows why. Such poor service and very poor timeliness to update their own mistakes.

13/05/2024

JONH

1.00/5.00

"Everyone here who is dissatisfied has…"

Everyone here who is dissatisfied has their own reasons, and I also join the group of dissatisfied people due to incompetence, lack of experience and a complete lack of professionalism - a sick institution based on some garbage fragments of information that is long outdated and not up to date.
Big mess, that's how you can sum up this institution.
The worst thing about all this is that there are no responsible people and it's a waste of time to talk to and do something.

09/05/2024

Denise Harrison

1.00/5.00

"False information!!"

False information!!!

Experian 999 excellent these morons- poor!!

Martin Lewis should be ashamed of himself using this bent incompetent company!!

09/05/2024

Nabou

1.00/5.00

"This company is a joke and it is a…"


This company is a joke and it is a shame high street banks are using them. I have 960 of 1000 with equifax, 970 out of 999 with experian therefore both excellent, but 555 out of 710 which mean it needs work, not even Fair. How can one explain this bear in mind all 3 agencies hold the exact same information. Can someone explain that to me? Contacted transunion several times only to hear nonsense!!! All the criteria they mentionned for a good score are ticked and yet my score has been the same for ages!!!
Will refer the matter to ombudsman as I think this company is bias.

05/05/2024

Thomas Sayburn

1.00/5.00

"SORT YOUR HEADS OUT!!!"

Well, The review score doesn't surprise me, I contacted them via email about the wrong credit limit on my credit record (it should of been higher), but they contacted me saying it's been unsuccessful????. How??? I've got the app saying my credit limit, WHAT INFORMATION ARE THEY LOOKING AT???, SORT YOUR HEADS OUT, They are saying in a sense your lying???

26/04/2024

Consumer

1.00/5.00

"They have inputted the wrong…"

They have inputted the wrong information on my credit check. Called them 1+ month ago the lady was very helpful on the phone, however have emailed 3 times (as request by the phone call) for an update and nothing back.
No help at all.. have left me unsure of what to do now as cannot move forward in my house build process!!! Very disappointed

20/04/2024

tomasz t

1.00/5.00

"They are a joke "

Very untrustworthy.
They stating false information.
I wrote to them twice.
No response.

15/04/2024

Bradford McG.

2.00/5.00

"Poorest service of any company. "

I gave a two star rating only because the only person I dealt with via email was very polite. Beyond that, I cannot think of any other company that takes so long to update records and provides such horrible service. After a 2nd contact with them, I still haven’t heard anything. Still waiting weeks. I’m drafting a letter to the powers that be with my frustration. It’s disgraceful this company is performing so badly and no one wants to step in to help consumers.

29/03/2024
Built for truth-seekers. We collect real reviews so you can find reliable businesses fast. Share your insights—help the next person out.
© 2025 - All rights reserved

Latest from the Blog

--