"Absolutely TERRIBLE experience"

Absolutely TERRIBLE experience. They scheduled an appointment with me— gave me an 8-12 window and never showed. I had to take the day off work, complete waste of time and money. They have not responded since missing the appointment to texts or phone calls. I paid $500 for my warranty— unbelievable crooked, garbage company.

"I have been trying to get a repair done…"

I have been trying to get a repair done to a recumbent bike that arrived in March 2022 in defective working condition.

3xm is contracted repair for this bike.

One year and one month later still trying to get repair completed.

Can't get through to a live person on telephone - must leave message.

Non responsive to other forms of contact.

UPDATE: 1 year and 3 months later product repaired.

"I would give 0 stars if I could"

I would give 0 stars if I could. I’ve been waiting for over a month for my appointment, only for them not to show up yesterday. Can’t get ahold of anyone, they don’t return calls and the company I bought the extended warranty with can’t help. Complete waste of money!! And don’t get me started on IFIT!

"Worse customer service of all time"

Worse customer service of all time, they never answer the phone, no way to leave a message. Finally got a tech to come out, I have to order the parts, they gave me wrong part numbers, ordering site doesn't list the parts I need and no prices are listed on the site. IFIT is no better, put on hold yesterday for over an hour, no one ever answered.

"Horrible"

I have been trying to get my pro-form treadmill repaired since basically day one . I bought it at failed within 30 days Ifit has been yanking me around with getting it fixed. They sent out three XM to replace the motor guy said he was not able to do any diagnosing. He was just there to switch motor. This was in July finally I got an appointment scheduled via email that they didn’t even bother showing up or calling me.I have called several times no one ever answers. I am so fed up with it all.

"Alex kept in touch with his ETA"

Alex kept in touch with his ETA. He showed up when he said he would and did a wonderful job building my bbq.

"Alex is an incredible asset to 3XM he…"

Alex is an incredible asset to 3XM he has impeccable knowledge in conjunction with phenomenal customer service skills. He had to come out three times due to parts. He has fixed my elliptical! Thank you for having such an amazing, knowledgeable, kind person as your employee.

"Alex was amazing"

Alex was amazing. Super nice guy, very professional and hard working. He’s a true asset to 3XM and you are very lucky to have him on board. He took the time to repair my treadmill as well as work with tech support to correct a software issue, that was beyond his scope of knowledge. Thank you for sending out such a knowledgeable, hard working technician.

"Very surprised at the good reviews"

Very surprised at the good reviews. Icon fitness gave us this company to come repair our 4 month old norditrac treadmill. We have left several voicemails and an email and have not heard a response. Now if you can not on,y does no one pick up, but you can’t leave a message.

"I was very patient"

I was very patient, covid19 and all. Some wrong diagnosis by another tech at first but then came Alex. Even though it took time Alex kept coming back until the correct parts were delivered and installed.

I had a very negative experiance with a lemon treadmill purchased over a decade ago and I thought my wife and I were duped once again because of the trouble with the elipical! At this point, I dont think we were. Alex kept me from losing faith in Proform and my wife and I are once again enjoying the machine. Thanks Alex and thanks Proform for standing by your products with outstanding techs and a warranty program that was sensative to Covid19 time frames! I will recommend Proform.