"I had Alex out to my house"

I had Alex out to my house, he did a great job and was very professional! Thank you for great service!!!

"Excellent service"

I called the 3xm office. I spoke to a lady in the office who was extremely helpful and courteous. She was able to get me scheduled sooner than i imagined. I highly recommend there services anyday!!

"Amazing work"

Great team, very respectful and very knowledgeable

"Paul and James were very professional"

Paul and James were very professional. They had excellent customer service was very pleased with the work they did.

"Don’t waste anymore time. Just ask for a different tech."

If you are here looking at 3XM reviews, you probably are already having their signature terrible experience. Mine reads like the others - no way to get ahold of them or get through on the phone, no way to get escalated, missed appointments/no show after taking time off work to be there with zero communication or follow up, waiting for months to get your equipment fixed. Do yourself a favor and don’t waste any more time. If you’re trying to get NordicTrack fixed and iFit referred you to this group and you’re frustrated just call iFit back and ask to be assigned to someone different asap and don’t spend another second trying to get this group to respond - they won’t. IFit is aware of the frustrations and the pain 3xM is causing their customers. I asked for someone new, the new tech texted me that night and set an appointment for two days from now. After weeks trying to inspire 3xM to help me I never got anywhere near resolution. Don’t even waste your time or energy here. Move on asap and ask iFit to transfer you to a tech that can/will help. I wish I would’ve done that weeks ago so I am hopeful that helps others that are no doubt in my same position.

"Alex is very professional guy and knows…"

Alex is very professional guy and knows what he is foing. I like Alex as my repair men. Good guy. Eduardo

"Easily one of the worst customer…"

Easily one of the worst customer service experiences I’ve ever encountered. I’ve been trying to get my Nordictrack bike fixed since January, and I have had two failed attempts with techs to get the job done. I can never get a response from customer service, or they send an email to confirm an appointment that was never even discussed (because they won’t talk to me on the phone or respond to emails). If I have to drive to Yuba City to talk to a love person, I will, but it’s insane to me that a company can be this awful.

"This company is contracted with Proform…"

This company is contracted with Proform / IFIT . I had a technician appointment 3 different times and each time they did not show. When the office manager finally called me back she hung up on me after telling me they do not do business in our area. My equipment had been broke for 2 months and everyone seems to pass the buck in who is responsible for my time off work, and my repeated requests to get my equipment repaired . Very disorganized and technicians are a revolving door . Customer Service is terrible.

"3XM is a joke! Beware!"

3XM is a joke! I’ve been trying to have my Nordic Track treadmill repaired since January! They came out initially and tech said it needed 2 parts. The parts were on back order. Waited over a month for the parts only to find out 1 of the parts was not ordered correctly when they sent another tech back out for the repair. Not to mention the tech they sent was new and it was her first day with this company! Probably her last when she realized how unorganized 3XM is! Now it’s been over 2 weeks and 3XM (Laci Landis) will not return my calls or texts! I don’t know if the last needed part was ordered or not!! Nor do know I what the status is!!! Do not use this repair company unless you want to waste your time!!! Beware!!

"Worst service EVER"

Worst service EVER. If 0 stars was an option, that would be my assessment. I have been waiting since January for someone to come and fix an elliptical that was assembled incorrectly and is unusable. I had an appointment scheduled last week, then got a text asking to postpone it. Then the tech calls to say he is on the way to my house on the day the appointment was cancelled by them. I've been calling and texting for 2 weeks with no response to try and clarify if someone is actually coming this week. If I don't hear from them before Friday I am just gonna give up and have ProForm come pick it up. I AM DONE!
ADDENDUM: It's Thursday almost end of business and I have NO Appointment confirmed for tomorrow. I have called and texted, got one response to say my appointment is confirmed BUT no time was given. The terrible service continues. Tomorrow I am calling to return the equipment. What a WASTE of my valuable time.