"Fast and knowledgeable customer support"

The fastest customer support I have ever experienced with email requests for help. My experience to day on the phone was just as awesome. No frustration with the rep being patient with my request. He offered clear instructions and understood my issue I needed help resolving.

"Great customer service!"

Their customer service always goes above and beyond and it's quick to get someone to help.

"This company's support team is outperforming its' competition by far!…"

This company's support team is consistently courteous, kind, and competent! I have yet to have an issue or need that they could not resolve! I have worked with three other platforms for telehealth/practice management, and TherapyNotes
has outperformed them all by a LONG SHOT!

"I received a prompt and encouraging…"

I received a prompt and encouraging reply to a question regarding a possible improvement to make progress note documentation more efficient. I love that Therapy Notes customer service is easy to reach and get a response even when it’s not urgent!

"Superior customer service"

Customer service is always very helpful. Whether by phone or email, they are able to provide me with the answers I need to provide services to my clients and with billing issues. I can't think of a service I've used that has provided more accessible or helpful service.

"TherapyNotes for Psychiatrists"

I am a psychiatrist in a private, solo Palm Springs, California practice. I have tried several EHRs before discovering TherapyNotes. I have had, by far, my best experiences with TherapyNotes. My workflow has improved significantly, as have my billing and collections. The e-prescribing module works well and allows an integrated check of California’s controlled substance utilization review and evaluation system. Telephone and email support are outstanding! Someone always responds quickly. The recent addition of built-in outcome measures, with the insertion of the trending scores into the progress note, has been very beneficial since many psychiatrists practice measurement-based medication management. I give TherapyNotes a five-star rating and recommend it to my colleagues.

"Highly Recommend!"

Therapy Notes truly has one of the most exceptional customer service center. The representatives are always personable, patient, knowledgable, and efficient. Email requests are responding to promptly with clear directions. They also actively respond to feedback related to services offer. Having Therapy Notes as my EHR provides makes the management side of private practice stress-free!

"I really enjoy using TherapyNotes"

I really enjoy using TherapyNotes. Once I got into the swing of using the EHR, I rarely have any problems. The company is regularly updating the product, and feature-updates are pretty common. I recently needed to contact customer support to solve an issue I inadvertently created. The wait time to speak with a customer service representative was very short, and my problem was resolved in only a few minutes. I have always been very satisfied with the responsiveness of the support staff, as well as the EHR overall. I highly recommend TherapyNotes to anyone in the market for a full-featured EHR solution.

"Jeff was extremely helpful and timely…"

Jeff was extremely helpful and timely in troubleshooting my issue of location a diagnosis. He went above and beyond to send me a link to a website with information regarding the updates made to the diagnostic codes!

"Easy and helpful"

Easy and helpful. TherapyNotes is always super great to work with.