"I’d recently moved to Merula due to…"

I’d recently moved to Merula due to price increases from a competitor. From placing my order to the start of the service date, Chris was absolutely fantastic. I had some issues when the service started (not the fault of Merula) - when I called for assistance, Cip went above and beyond to assist and ensured my internet was up and running.

"Continued issues and poor response and…"

Continued issues and poor response and lack of communication from the Directors who took charge of the ticket when I asked for their complaints policy. Internet downloads average 43mbps and i have been paying for 120 mbps. They offer nothing and do not fix or deliver. I am now going to report this to Ofcom. Suggest you use any other ISP because Merula are simply uncaring and dreadful.

"Customer service has been excellent"

Customer service has been excellent, we had an issue initially connecting our router, the response from the team was within minutes and an engineer was booked and problem all resolved in an incredibly quick turnaround, so far I am so impressed with the service all round

"Fantastic experience from order to…"

Fantastic experience from order to install.

"I've been with Merula.net for 3 months…"

I've been with Merula.net for 3 months now, the line and support are excellent, would recommend. Prices are very reasonable.

"Dedicated Assistance and Lightning Fast Connection"

Dedicated assistance with a connection issue (OFNL at fault) - thank you Ciprian

Now we're connected, the speed of the connection is lightning fast, as advertised.

"Great service"

The team at Merula (especially Cip) made it very easy and convenient for me to get internet at my new place. Very friendly, great service and even followed up to make sure its all fine :) Highly recommend Merula!

"Great comms & speedy service"

Ordered internet package + router for our new home just before Midnight, by 12pm the next day the setup process with OFNL was started and the router was posted, and we received the next day.
Set up the router as instructed, plugged it in and within a minute we were ready to go.
We received an update email every step of the way (from Chris) and very happy with the service and speed so far 👍

"Reliable, fast internet, RECOMMEND."

Joined beginning of December 2023.

I'm in a new build with approx. 15 suppliers to choose from OFNL. Merula were one of the lower priced providers and the only ones who communicated to initial enquiries well.

Delivery was next day. Set up was easy.

Speeds are reliable. They do flutter, but remain at the high end of my speed subscription frequently.

In 3 months, it has dropped out only once. But a simple restart corrected the issue.

Customer services is unusually very good and monitor your queries and actually respond to help you.

"Finally have fast internet"

Finally have fast internet