"Excellent communication and service so…"

Excellent communication and service so far, plus no complaints with the connection. Chris and Richard went out of their way to ensure we were connected within 24 hours of moving into a new build home. Cannot fault them.

"Such a great experience...."

This is the first time I'm writing a review on a broadband service provider. Because I believe this company deserves a good customer review.

I was a Sky customer and I had to change my provider because Sky doesn't provide their services to my new house. After I went through all the OFNL based service providers I decided I'm gonna try Merula. Even though it had 5 star rating my expectations was not there. Because we all know experiences are different person to person.

But I have to say from the Day that I have ordered the my new connection, the Merrula team was so detailed about their line of work. They have keep updating me at each and every step they go forward. I have ordered my connection Saturday and by Wednesday noon I'm using my new connection. It because Monday was bank Holiday. If it wasn't for that, I'm sure I'm gonna have my connection on Tuesday morning

Their transparency and attention to detail was exceptional.

Thank you Merula for providing such a great service.

"Very simple and easy"

Very simple and easy, would highly recommend.

"Really good customer service quick…"

Really good customer service quick responses and easy to use router set up

"Communication has been great every time"

Communication has been great every time I’ve been in contact. Reliable internet. Special shout out to Ciprian and Chris B

"Top notch service"

Top notch service. Responsive and quick.

"Very impressed"

Very impressed, from start to finish. Ordering a broadband service was very simple. Router arrived and I was up and running in less than 10 minutes. Thank you

"everything went to plan on time"

everything went to plan on time. communication was excellent.
customer service is surprisingly excellent , they responded promptly to all my enquiries. and actually fixed a technical error promptly!! Brilliant!

"First class service"

First class service, from placing order, to delivery and help with installation. Would certainly have no hesitation in recommending this company, especially Ciprian Colotila, costumer service second to none!

"Great support"

I moved from another provider. Merula's support did a tremendous job troubleshooting issues with the transfer and quickly pointed out router is the bottleneck.
Support queries were addressed very quickly. The whole experience was much better than with the previous provider.
Highly recommend Merula's services