"Really good customer service"

Really good customer service, Merula was fast and reponsive with setting up my internet connection. They were also helpful on guiding me to get set up with the router. Special thanks to Ciprian for always being on hand if I needed any help.

"Great customer service from Chris. Broadband in under 24hrs."

Great customer service from Chris from first contact to installation and follow up. Our broadband was up and running in under 24hrs. Simple install instructions with no configuration required.

"Customer service"

From the initial inquiry to the delivery of the router have all be great complete turn around happened in three days ordered the router on a Saturday and by Tuesday it has already been delivered and installed.

Installation of the router was quick and simple. Even if you’re not confident on setting up the handy email with the video attachment on how to install will help you out. I cannot fault them. So far I would recommend them on the customer service side of things.

"What amazing service !"

What amazing service !! The customer care is most definitely at the heart of this company I have had issues with waiting for the internet but not down to them but every step of the way they have chased and kept me informed chip the guy who’s been helping me is amazing and I would definitely recommend him always goes the extra mile to help me where he can and I can’t thank him enough!! HIGHLY RECOMMEND

"Stress Free Experience"

Extremely helpful, knowledgable staff and really fast service. Chip especially was really helpful when I phoned to set up my WiFi as I couldn’t figure it out. I had internet up and running within 24 hours! Would recommend :)

"This company has always gone above and…"

This company has always gone above and beyond to help when needed. It always feels personal and when they say they will get back to you THEY DO !!!!!!

Cant recommend enough

"Amazing Customer Service from Merula"

Amazing Customer Service from Merula . We decided to change our service provider after our existing one increased our monthly payments without advising us first . Decided to try Merula and after an online chat placed our order and thanks to Richard and Chris Bulow we were back up and running on our existing router in about 30 minutes . We also placed an order for a new mesh router which took a few days to arrive but Chris kept us updated via email until the new one arrived safely . Would thoroughly recommend Merula to anyone wishing to change their ISP . regards Mike D

"Great experience in purchasing the…"

Great experience in purchasing the router and setting everything up. I am totally enjoying the experience

"Merula Great Team!!!…"

Merula have been fantastic after last internet provider went bust. Cannot praise Richard and the team enough they were communicative,on the ball helpful and understanding from day one. We need more companies like this very pleased with them.

"A first class switching experience"

I have just joined Merula after my previous ISP were taken over by another company and came off the OFNL network. From the initial email to the switch over everything went very quickly and as smoothly as clockwork, I was even able to use my existing router. All emails were answered very quickly and I have every confidence in the Merula service going forward. Once my VOIP service contract ends with another provider in April I will be checking in with Merula to switch to theirs also.