"LYING CUSTOMER SERVICE REPS"

We ordered a small kids' pool two weeks ago. It was supposed to arrive 2 days after we ordered it. Never came.
First phone call to check status: The delivery carrier could not access the gate at the complex, and left without delivery. Were told it would be rectified by the next day.
Four days later, no pool.
Second phone call to check status: It is en-route, will be delivered by end of day.
Nope.
Third call: it will arrive by the end of the day.
Nope.
Fourth and final call: Now we were told that the we put the wrong address for delivery. We re-checked. Nope, it was the correct address.
So, after taking our money and attempts to deliver it from a service that has no idea how to enter gated complexes, the company decided to LIE to us to cover their incompetence.
This company goes through Walmart, fyi. So unless you want to pay for something you will never get, then be lied to, find another place to make your purchases.
The "customer service" people we dealt with were completely incompentent and extremely rude over the phone. On top of that they lied to their consumer. That is sad in this day and age. One would think with the way things are right now, a company would do better to accomidate their customers, and actually do their job. Sadly that is not the case. DO NOT ORDER FROM VM EXPRESS!!!

"I just ordered the Intex 10 x 2.5-Foot…"

I just ordered the Intex 10 x 2.5-Foot Frame Swimming Pool Set with Filter Pump off the site and reading these reviews I was quite scared, though my package did in fact come in quick and I would buy more from there. Order #002-4358820221

"I ordered a pool 4 days ago"

I ordered a pool 4 days ago, Order# 002-2562789762. I have sent various emails in regards to why it still shows in warehouse, and no one has replied to my emails. Prior to ordering, I called customer service and was able to get through after a 20 min wait. I was guaranteed that this company was legit and that all I had to do was order online, stating it showed 130 pools in their Tx warehouse. Now I call and it’s just a busy tone and I’m freaking out . I am about to report this company to the Better Business Bureau... Where is my pool ???

"This company is a scam"

This company is a scam. I ordered a product from them and they cancelled my order because they were "out of stock". I found the same exact product for near $200 more at their website. I reordered the item, and 10 days later received a very different cheap product that costs at least $350 less. I was offered $150 refund to keep the wrong product. Even with the refund they still made over 200% profit. There was never any mentioned about sending the right product that I paid for.

"I ordered a swimming pool 1 week ago"

I ordered a swimming pool 1 week ago. As per their bs promise to ship in 3 to 4 days it's going to two weeks now.
No idea when they're shipping my pool .Trying to contact them they don't even reply and has no call back number. The worst service ever do not do any business with them.

"10 days and still not shipped."

Placed an order on May 31 and received shipping information that same day. Here it is June 9 and I still have not received my item nor has it made any movement in shipping. I tried calling VM innovations and get a busy signal, a message saying we’re closed, or message telling me to use email. I have placed a complaint with Walmart who I ordered the product through. I really want my pool vacuum, I’ve ordered from this company before and had no issues.

"I ordered an intex 18x52 pool"

I ordered an intex 18x52 pool, ladder, pump, and cleaning kit from them on June 4, 2020. Well I received the cleaning kit yesterday. No, idea if they are sending the pool out separately, considering I never received another tracking code or anything. I've sent multiple emails as well as called, only to receive a busy/disconnected sound. I am utterly disappointed, as we bought the pool inorder to have it setup for our daughter's birthday party this weekend.

"I purchased a 15' intex pool that…"

I purchased a 15' intex pool that arrived on time. I need to return it and the box is not even opened. I have sent several emails back and forth and they just keep giving me the runaround and asking me the same questions over and over. I have reached out to walmart.com and that is a nightmare trying to get any answers as well. I want this pool gone and my money back. Horrible company!! I wish I knew before I purchased.

"So I’m reading the same scam done over…"

So I’m reading the same scam done over and over. I ordered a pool and received the accessories but no pool. Wow. This is a very depressing vendor scamming locked up families trying to get some source of happiness in this challenging times. But instead of a 2,000$ pool I get stress and aggravation. I hope this business closes down.

"ILLEGAL PRICE GOUGING!"

ILLEGAL PRICE GOUGING!! I purchased an item June 2, 2020 money taken out of my bank account, then June 3 Target VM Express (a.k.a. VM Innovations) canceled the order and returned my money, then the price for the same item (under a slightly different title, same product #) displayed on-site with an increased price of 300%. Currently, I have reported to AG & BBB and Target.