Cruise and Passenger Services Limited

Transportation Access and Assistance
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974 reviews
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Customer Reviews about

Cruise and Passenger Services Limited

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Paul Neville

5.00/5.00

"Easiest way to travel by car to…"

Easiest way to travel by car to Southampton for a cruise. Staff are efficient and polite and it is just a short walk to drop your baggage off. Just as efficient when we collected too.

21/08/2023

Neil Goodwin

2.00/5.00

"Queues and unnecessary car radio being changed"

Booked parking at the QE2 terminal for Sky Princess, terrible queues to get into the "terminal" where you drop the car off, over 4 lines each holding probably 15 cars, must have waited at least 45 minutes in the car before getting to handover point. That process was handled promptly and efficiently once being seen. On return easy to pick keys up and good directions to car. However, not then very impressed to find car entertainment system taken off internet and radio tuned into a radio station I most certainly would not listen to. Other car safety features turned off, I had tracked the car and it had only been moved about 5 minutes away so why this needed to happen I have no idea.

21/08/2023

James R

5.00/5.00

"Great service all round !"

Great service at drop off the staff were friendly and explained everything clearly making it and easy drop off after a long drive. We expected a que on pick up but the staff were very quick and very friendly plus there was no que ! We were able to leave the car park quickly and easily.

14/08/2023

David thatcher

5.00/5.00

"Excellent service from CPS as usual…"

Excellent service from CPS as usual have used them for all the cruises we’ve been on (27) never had a problem always polite and friendly thank you

14/08/2023

Dave Bushell

5.00/5.00

"Brilliant and highly recommend"

Another great experience from CPS. Always use them when cruising from Southampton and have never had any problems. Always a bonus that if your ship returns to a different terminal, CPS will always move your car to the correct terminal for when you return. Also, love the way they take photos of your car before taking the keys from you for piece of mind.

14/08/2023

Sandie Bidwell

5.00/5.00

"Great service"

Excellent from dropping car to picking back up. Operation very seamless. Would definitely use them again. 5*

14/08/2023

Geoff

5.00/5.00

"Friendly and helpful experience"

This was our first cruise so we weren’t sure about the process. We drove up to the side of the ship and within minutes we were out of the car with our luggage and on our way. The car parking was all taken care of. Wonderfully friendly staff. So welcoming and helpful. They explained the whole procedure. Would definitely use CPS again.

13/08/2023

Jooz

5.00/5.00

"Absolutely perfect experience"

Just back from first time ever sailing on a cruise out of Southampton, and CPS just exceeded all expectations. I had been concerned about how it would all work, but it was absolutely seamless. We drove straight into the hangar and were immediately ushered into a bay. 10 minutes later, someone had come to collect our keys, and we were straight on the ship. Upon return, the office is immediately after you exit the luggage reclaim, with super friendly staff to guide you to collect your key, and then to your car. Absolutely brilliant service. Will definitely be using again, and recommending to friends

12/08/2023

Simon Paddon

5.00/5.00

"Damn- that was so simple!"

Damn, that was so simple! We used them to look after our car whilst we were on the P&O Iona. I was very nervous first of all- with hindsight, I have no idea why. I never had to do a thing! I pulled up and they started to check the car in without any prompt from me. A lovely lady came up, called me by my name and told me to take my cases out and start our holiday! Coming back was just as easy- I handed in my ticket, they gave me the key and away we went. I have already booked them for my next cruise, and honestly don’t think I will be using any other company.

12/08/2023

Andrew Sellers

5.00/5.00

"Unfortunately my partner suffered a…"

Unfortunately my partner suffered a mishap on her cruise and had to fly home - the staff at CPS made the process of picking the car up as smooth as possible- were easy to keep in touch with and so helpful especially Richard but also all the other staff I dealt with - big thank you to everyone

12/08/2023
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