"Items took over 2 weeks to arrive"

Ordered items took two and a half weeks to arrive despite their website saying that it should arrive the next day. In the end, I had to chase the company who hadn't bothered to update me one week after my initial order. Generally poor customer service, I will not use them again.

"Fantastic customer service"

They had a shortage of the fabric I wanted and they contacted me immediately and helped me solve my dilemma, so efficiently and speedily. Customer service was speedy, friendly and great, I was really impressed and thankful.

"Perfection"

After making an enquiry about two threads. The response was quick and accurate. The postage was superb, received the thread I chose the next day.
Perfection.

"Excellent."

What an absolute joy it is to order from very professional Hot Pink Haberdashery. Orders are quickly sent out, products are great quality and reasonably priced. I have placed many orders and I have full confidence that my order will arrive quickly and any problems will be dealt with proactively. I couldn't ask for more.

"HPH are brill"

HPH are brill. My husband had had a total knee replacement so my mind wasn't really on the job of ordering my lining - I ordered Ivory instead of the White I really wanted. Fate intervened and HPH contacted me to say they couldn't provide my 5m of Ivory in one piece, did I want to wait or have the pieces. It only dawned on me days later that I'd ordered the wrong colour so emailed Daisy. They acted immediately to dispatch my White lining. Excellent after sales service. They are friendly and reliable and I have no hesitation in recommending them.

"Safari Animals"

When I found Hot Pink Haberdashery and found the material I wanted I was so pleased. The material I got was Cartoon Safari Animals. Just perfect for what I want it for.

"Perfectly brilliant!"

Perfectly brilliant!
When the cry went up for 15 superhero outfits for our holiday Bible club starting in 5 days I was sure even Edna Mode couldn’t fulfill the order. But in stepped Hot Pink Haberdashery and saved the day. For less than £30 all the superheroes were kitted out in health and safety approved airforce blue polycotton capes and masks and it arrived in the blink of an eye, as if delivered by Dash, allowing us mere mortals time to sew!
For all your superhero requirements Edna recommends Hot Pink Haberdashery.

"Terrific Fast and Helpful Service"

Fantastic service from Hot Pink Haberdashery! Shipping is unbelievably fast (great for last minute projects) and the communication from the team at Hot Pink Haberdashery was great. They were short on part of my order, but rather than make their own call on how to handle it, they contacted me to ask what I wanted to do. Super experience. Will definitely do more business with them. Definitely recommend!

"Poor Customer Service"

I also got a mansplain, rude email thread from Nick. They were advertising a product as in stock so ordered online 19th Feb. Got an email on 22nd Feb to advise one product was out of stock but they’d put the rest aside - lead time for back order mid-March. On 14th March I sent a follow up email asking for an ETA, nil response. I followed up this email on 20th March asking them to respond to me. Got a response saying it would be a few more days. Waited another 8 days and still nothing. Emailed again asking why it’s showing in stock on the website and when I could expect my order. Nick told me many of their customers are happy with seeing items in stock that aren’t actually in stock and they don’t know when it will be ready. Getting fed up and asked them to refund, so he refunded the whole order and didn’t care to send me the rest of my order. Absolute shambles. Place orders at your own risk as you won’t have a clue what’s in stock and what isn’t. Wish I’d read reviews sooner. Wasted 6 weeks being mislead.

"Ended up cancelling my order and…"

Ended up cancelling my order and receiving a refund. Had to chase up my order for 2 weeks after paying for express delivery. The 1st email from customer service said that there was a delay a week after placing the order but it would be shipped out that afternoon. The next email stated that parcelforce had it and it would be with me shortly. A week later i cancelled.