"Disappointed. Frustrated. Finding alternative identity protection solution."

I would like to have an option for zero stars, but I will go with the 1-star as it is the lowest possible option. Registered for service with IdentityForce in December 2017 after a home robbery in order to protect credit card & financial accounts. For two months, I received regular updates and "monitoring" for my Facebook account for inappropriate comments. Yes, part of the service, but definitely not my priority for this type of account. Severely disappointed is an understatement. Unfortunately, while the monitoring of social media was occurring one of my registered Credit Cards had fraud & I discovered it on my own. When I attempted to address with IdentityForce, I felt the explanation was pathetic as to why monitoring did not correctly catch the fraud. Furthermore, the agent on the phone that I spoke with on March 11th was not the friendliest or understanding of my concerns. I had sincerely hoped that IdentityForce would have been my go-to provider for permanent monitoring for me & my family, but they failed to earn my business long term.

"Merideth was very helpful"

Merideth was very helpful by helping us to upgrade our IdentityForce plans. The call was answered quickly and the issue resolved quickly too. I'm very impressed with the service so far.

"Outstanding and caring service"

Outstanding and caring service. I had a frustrating issue not being able to see my three credit bureau scores on the Dashboard. My case was referred to Wendy, who guided me through the process of first contacting the credit bureau in question. Once I had my credit bureau report, I was able to see where there were errors that were fortunately easily correctable with the credit bureau. Went back to IdentityForce. I still could not see the third credit bureau after a reset of my online access. Wendy worked with the Tech Support that uncovered a minor issue, but major in not letting me validate my information. Back to the Credit Bureau and they immediately corrected this final typo error in my information. Today, I spoke with Meredith, who reset my account. I then proceeded to go through the validation process with success. Problem resolved. A few minutes after completing this, Wendy called to further check up that all is well with my account. This is truly an excellent professional organization interested in resolving problems, so they can protect my identity. Kudos to them, they have a loyal client with me.

"Great service so far with one caveat"

Great service so far just setting up - pretty seamless and automated. One thing I have noticed is that the phone numbers for alerts, authentication etc are hardcoded to US +1 phone numbers - pretty poor as some of us are international with Identity Protection enabled. I live in Warsaw Poland for example working for a US Corporation and cannot get fraud alerts or enable two stage authentication.

"Maybe better wording on email alerts?"

I just started using my trial subscription and will likely continue. But a few thoughts struck me today...

I received my very first two IdentityForce emails on my iPhone while happily shopping with my wife at Costco.

The subject lines read: "Smart SSN Tracker..." and "Sex Offender Monitoring Update". I glanced at the "Sex Offender" email and saw: "...while this does not necessarily mean you are a victim of identity theft..."

OMG! Immediately, I think: "Crap! Someone on the Dark Web stole my SSN and they've dragged my identity into some sort of sex crimes!"

This hung over my head like a cloud until I could get home and visit the provided links. How thrilled I was to discover that the "Sex Offender" email was to show me a list of sex offenders in our vicinity -- and not that my identity had been wrapped up in some devastating crimes as I'd feared.

My initial panic wasn't due to a guilty conscience. [OVERSHARE ALERT...] When I got married at age 24, I was a virgin by choice, so... No illicit encounters in my life. Ever. Thus, my panic on the way home from Costco was: "How will I clear my name if it's really bad? Hire an attorney? How costly is that?"

ALL OF THIS TO SAY: IdentityForce is obviously a GREAT service -- especially now that I can savor the value of the emails that initially caused me concern. BUT...maybe on the email banner it should say something like: "SEX OFFENDERS IN YOUR AREA -- UPDATE". That communicates more clearly and mitigates the drama for new customers.

And, to a lesser degree of urgency, maybe the other email banner could be something like: "SMART SSN VERIFICATION UPDATE." Because if you put the two existing banners together, it tends to present a scary snapshot. Just thought I'd share with you my morning adrenaline.

"Awesome company"

Awesome company. Only if the updates with all the credit reporting companies, bank account, and so on..were UPDATED more timely. More informative the alerts to be , would be nice as well.

"false charges"

I signed up for your service yesterday, and added my spouse. But i was charged on my credit card not $199.50 for me and $199.50 for my spouse, but eight charges of $199.50. I have notified my credit card company and identity force of the problem. It is supposed to be fixed 2/5/2018. So until your billing department is gets better I could not rate your service more than 2 stars.
I have received credits for all overcharges, this company has great customer service. The supervisor fixed this problem quickly and was very professional. Best customer service I have found anywhere.

"Trial was ok, alert no very fast"

I will update my review (previously I complained about they charging me right after the trial period started, but they just were testing the card). Even tho their alerts are not as quick as I wanted to be, they are an ok service, I had to cancel the account because it was not what I as looking for. Their costumer service only work during the day so it was quite dificult to comunicate if you are a busy person during the day, had to call a few times, the good thing is that they work on saturday. Even tho I went one day over the trial period they refunded the money with no too much problem or questions. I decided to test the speed of the alert system by posting some big transactions on my bank accounts, but I received the alerts 2 days after, that what got me a bit worried since I really need something faster.

Even tho it did not work for me I think this could work great for many other people.

"So far, so good"

So far, so good. I had a problem adding cards and accounts to be monitored with Chrome browser, but IE worked fine.

"Review for Meredith"

I signed up for your identity fraud services. I spoke to Meredith, your service representative in the Cincinnati Ohio office. She was a tremendous help and extremely patient with me. She answered all my questions thoroughly. I spoke to her supervisor Kristin (sp?) and also gave Meredith high praises. I was having a little trouble understanding questions under "My Services" tab and had to call back and got to speak to her a second time. Again, more than patient and helpful. I'm sure I asked the same question twice if not three times; I'm 68 years old and I don't understand allot of how these things work so Meredith's help was greatly appreciated. SHE DESERVES A RAI$SE.