"The system does not allow me to …"

The system does not allow me to activate fraud monitoring on bank cards. Disable pop-ups and have tried everything. Probably switching to life lock.

"Unable to load fraudulent info"

Unable to load fraudulent info. Also your PC protection will not download on my Dell.

"Credit Reports"

For $20 a month I should see current reports from all 3 bureaus every 30-days.

"Great Customer Service"

I unfortunately forgot the customer service person's name, but she was outstanding. She was polite, talked slow, took her time and was pleasant. All around awesome.

"Nothing But Problems"

I've been a member for about 24 hours, and I've had numerous problems with your system, and been on the phone with you 4 times (I'm currently on a loooong hold). Your system has many inconsistencies, and vague directions, and you've made the worst possible first impression.

"Seem thorough enough but..."

Seem thorough enough, hope I never need it. Also, I would like to see your phone app with guest login credentials that would only allow me to view alerts w/o giving full access. I will not use your app with my Account login credentials on a phone that can easily be lost and hacked. The data you have on file is far too sensitive.

"I really just wanted to point out how …"

I really just wanted to point out how difficult it is to cancel a subscription. Logged in I can't find anywhere to do it short of contacting support, which is pretty annoying.

"Social media & online PC pratection"

Social media : we should set the user id and not be imposed the user id used in Identity Force (they might not be the same)
Online PC protection tools does not work with Bluetooth modern keyboard , it disables the keyboard, not useful.
For MAC users the PC protection , as the name suggest (PC), is not useful.

"Dissatisfied and Uncertain"

I'm not sure I am getting enough service for the charge. I noticed my credit card balances are not updated on my dashboard. I do get emails when someone is checking my data. My credit card numbers have been stolen and used but not notified from Identity Force but from the banks. This is only what I have experienced. I am not overly knocking Identity Force but not sure it is worth $200.00 per year. Check out all the companies you may want to go with.

"Today I spoke with Brenda who was the …"

Today I spoke with Brenda who was the most patient, sweet and helpful customer service that I have ever experienced. Brenda is an angel! In my opinion she deserves a promotion and a financial raise. I hope that she can be the light to guide the rest of your staff. I am extremely grateful for all of her time and help with this process.