"I am really sick and tired of getting …"

I am really sick and tired of getting alerts about sex offenders who live somewhere in my town. STOP IT, NOW!!!!!

"Had to call (within time constrants) to …"

Had to call (within time constrants) to learn that in order to register all information you have to go to "My Services". It would be nice if that 877 number was monitored 24 hrs.

After that everything went smoothly.

LDL

"A little disappointed that adding my …"

A little disappointed that adding my spouse doubled the monthly price of the plan. Cancelling today and going to LifeLock.

"WHY CAN'T I GO ANYWHERE ON YOUR WEBSITE …"

WHY CAN'T I GO ANYWHERE ON YOUR WEBSITE TO GET A RECEIPT.
IS THEIR SOMETHING GOING ON? SOME DECETION? CALLED IN TO ACQUIRE ONE AND YOU THINK I WAS ASKING FOR MONEY.
I PAY, I SHOULD BE ENTITLED TO A RECEIPT!!

"There is a very serious flaw in your …"

There is a very serious flaw in your mail fraud monitor with regard to change of address. I paid for a service to alert me to mail fraud and you missed it.

Not worth the service and I will share with everyone I know.

Sadly,
Sad Customer.....

"The only problem I'm having is when I …"

The only problem I'm having is when I download the IDF protection tool, my keyboard stops working.
When I uninstall it, the keyboard works again.
So I can't have the IDF protection tool.

""Great service""

''I recently worked with Wendy who was extremely caring and helpful. She was very thorough in explaining and answering all of my questions. Most of all, Wendy made feel like a valued member"

"The double entry code is most confusing …"

The double entry code is most confusing to me. Whenever I get the code by EMail, I lost the page of where to insert it.

"You never update credit scores"

You never update credit scores. Mine are from 9 months ago. I know they’ve changed since then.

"I have just started my 30 day free …"

I have just started my 30 day free membership, and entered all my information into My Services. The Fraud Alert Reminder is poorly worded for someone who already has a Fraud alert in effect. I would like a reminder, but not starting today, because I didn't set my Fraud alert today. But I didn't know that was going to happen. I clicked the ONLY button available, which was Set my fraud alerts. When I saw that took me to Expedian, I closed that tab (since I already have an alert) and went back and now I had another link I could click on "I set my fraud alert, remind me in 90 days." That is true for me - I did set it - 2 months ago. So I clicked on THAT thinking it would give me a way to enter the date I set my fraud alert. But it didn't - it just says "okay, we'll remind you in 90 days." Well that's not right. So I called the phone number to have the reminder either taken off or made so they could change the date, and the woman I spoke to said she couldn't do that. That it was impossible. I think that's unbelievably lame. I'm sure I'm not the only person to sign up for a new IdentityForce account who already has a Fraud Alert in affect. So far, on my first day, I'm not impressed with the IdentityForce experience because 1) that ought to be easy to fix; and 2) the woman on the phone was just not helpful right up front. Since I previously had an experience with a different identity service, I know what their customer service was like, and this one was much worse. And I switched because the reviews for IdentityForce are much better. If I had known that your customer service was worse, I wouldn't have changed. It's my free 30 days - I still might.