"Wendy was AWESOME"

Wendy was AWESOME! She was patient, walked me through exactly what I needed to know, step by step. She answered all kinds of random questions which ended up pointing to action items I could take to further protect my identity and accounts. THIS is what customer service should be. So glad to know that the art of truly going above and beyond for your customers isn't dead. Thanks, Wendy. You lowered my. blood pressure significantly, which makes everyone around me much happier :)

"Wendy was great"

Wendy was great

"So far so good"

So far so good. I just today (03/01/2018) Cancelled my LifeLock Ultimate Plus account. But due to the recent siding against the NRA of which I am a Life Time Member of, I decided to look for other resources. I found IdentityForce and from the reviews seem to have found a much better product for less money and more coverage / options. Thank you LifeLock for causing me to look for better / other options.

"I am very new to this"

I am very new to this, so still trying to understand how this all works. The service rep was patient with me and helped me maneuver the website.

"You all are fast convincing me that I…"

You all are fast convincing me that I should cancel my membership! I have called several times and each time, have been put on hold for longer than when I called the IRS, which is saying something --- BAD!
Come on, guys, what is the use of my paying all this money to you when I cannot get any kind of help or info. from you all!

"On Sunday for Enrollment for Patricia Turco at Treasure Island"

On Sunday, February 25 at around 7:00AM I tried to assist a 78 year old employee who does not have a computer to enroll. After going thru the process we waited over 20 minutes unsuccessfully to get an authentification code. I then called customer service and was told to try again but DECLINE the Dual authentification which I did. Once again no results. Tried calling back in and was on hold for another 15 minutes then finally left my number for a return call. No call back was received within the next 3 hours before I finally left work and the number I had provided for help. Patricia got a code 4 hours later but the enrollment had expired. So now what do we do?

"Good"

Everything was ok, until I got to the set password, I was getting frustrated. Tried different types of password, then finally after 20 minutes of trying different approaches.

"Back in September 2017 I stopped…"

Back in September 2017 I stopped receiving e-mails from Identity Force. When I contacted customer service, I was told that my e-mail provider is blocking their e-mails. I contacted my e-mail provider and I was advised that they are not blocking any e-mails. My e-mail settings were verified by technical support. Called back Identity Force, was advised that 2nd level of password reset is required. In order to do so I had to provide them with some personal information. So, I did. Had to call back again. The person who answered the phone (after I was on hold for 47 minutes) advised me that he is not authorized to perform the 2nd level password reset. I was told that someone will call me back. No one ever did. Called back again. Again, on hold for some 50 minutes. Once again I was told that person is not authorized to do that. Due to personal reasons I did not contacted them for about 4 months. Yesterday I called them. I was advised to provide additional info. So, I did, again. Had to call back, on hold for 52 minutes. Phone call was disconnected. Called back. on hold for 2 hours and 55 minutes. No one ever picked up the phone. Sent an E-mail to Identity Force complaining. No response. Today I called them again, still on hold for 51 minutes. Very, very, very disappointed. Unable to access my account since September. I wish I picked a different company that actually cares about their customers.

"I can't seem to add some important…"

I can't seem to add some important account numbers for protection. Such as......401k, IRA, Colleg 529 Savings plan. I'm not happy about that!

"Rating is for initial setup, IDK how the system itself runs, I assume much better…"

I have only experienced initial account set-up and this rating relates to that experience only. The system needs cookies on and ad blocking off when using Chrome browser. Nothing is said about these settings in the online documentation (at least that I could find after hours of looking when tech support was not available). You cannot get the system to allow you to complete your profile without having several (3) settings correctly set in your browser preferences. I have spent 4 hours with technical support, 1 or more hours on my own and the problem was not solved.