"I just became an IdentityForce customer…"

I just became an IdentityForce customer Friday, February 23, 2018. I left LifeLock the same day as a Ultimate Plus Member, their highest (and most expensive) level. I'd been a loyal customer there since 2009. I left immediately upon learning that LifeLock had just terminated their business relationship with the NRA, in response to pressure from America and Freedom hating communists. I don't care about IdentityForce's views. If IdentityForce doesn't insult America and the NRA, we'll have a long and happy relationship. I am a proud NRA Endowment Level Life Member.
I called IdentityForce Customer Service when I signed up, with some questions. I spoke with Customer Service Rep Wendy, and she was very nice, considerate, informed, and helpful. Wendy answered ALL my questions (I called about four different times with questions during my account set up). Thank you, Wendy, and thank you IdentityForce for having such a great employee as Wendy to help me!
Sincerely, John LaMarr

"What am I paying for?"

I just had a credit card with fraudulent charges. My bank caught it right away and shut down the card. I still haven’t received any alerts for you guys about this issue. I would think that would happen at least after they cancelled the card. Then I get an email today from you saying we have you covered and no alerts. To me that indicates I’m paying for nothing. No protection

"After Experian debacle we decided to…"

After Experian debacle we decided to cover our assets. After reseating different companies, Identity Force was too rated so went there. Paid for two coverages, spouse and myself. Had an issue with spouse's name and email used for a motel he had not been to for 12 years or more. After being on customer service line with Identity Force we clarified things set things into place and changed our package deal into a better one for us. Customer service manager was very helpful and very informed. Thanks for your help.

"ALERTS?"

ALERT: Bank and Credit Card Activity Alert
Transaction Exceeds Limit - 02/22/2018 5:06:15am

This transfer took place Feb. 20. I guess taking two days for an alert is good?

Not really knowing why I spent $20 per month for this.

"My Online account details"

Very hesitant to provide you with all my online account information and login details - I thought I was trying to protect that info not share it on the web?

"Wendy was very helpful and patient in…"

Wendy was very helpful and patient in explaining the details of the Identity report. She took her time and explained things fully. The customer service person I had just before her sounded impatient and condescending. I would give Wendy a 5, and the rude guy a 1!

"Over 24 hours to reach them for support"

Slow response to question. Stated a new phone system was having problems.

"I had my wallet stolen,"

I had my wallet stolen,
Have been on hold for nearly 30 minutes & cannot find another # or way to contact you...

Not good to have this happen in time of need...

If I do not get help soon I will cancel this service...

Please call me ASAP

"What a great service"

What a great service! A++

"No help. No return call from support."

Had a tech hack to my computer. Exposed credit cards and other data. Called Identity Force for help. Told they were very concerned but needed someone higher up involved. I was told I’d get a call back within 24 hrs. Never got a call back or any help whatsoever. Had to handle by myself. This is why I got the policy. Will cancel ASAP.