"Great thoroughness on monitoring."

Great thoroughness on monitoring.

"I recently signed up for IdentityForce …"

I recently signed up for IdentityForce - I subscribed to Identity Guard for over 5 years, but canceled my subscription in part because their customer service was lacking. Shortly after setting up my IdentifyForce account, it was discovered that somehow there was a discrepancy in my personal information between IdentifyForce and Transunion. Wendy, a member services manager for IdentityForce, took on this issue and kept in constant communication with me until it was figured out and resolved (turned out to be a TransUnion error). Her commitment to solving my problem was outstanding - such a refreshing experience compared to Identity Guard. With the number of options out there for identity monitoring services, it can be a challenge for a consumer to sift through the options and select the right service. I chose well with IdentityForce: their product is comprehensive and well-priced, and their customer service is exceptional.

"Suddenly receiving sex offender …"

Suddenly receiving sex offender monitoring alerts. Don't want them. Not even for my current address. Can't figure out how to turn them off. Not happy with this.

"Terrible customer service"

Wow - I just had a really terrible customer service experience with you. And it is the first and only time I have called since I spent a fortune and signed my entire family up. I just got a rude, robotic jerk on the phone. I am really not happy! I would appreciate a response.

"IdentityForce cleared-up the problems about: Poor performance for this client."

Some of the information you have listed for me is wrong. On the IdentityForce “Dashboard” for my account, I can see nowhere to change preferences, limits, information, etc. There is no good way to find information. And, no, your phone representative said “I can’t do that.”

It would be nice for me, a client, to be able to monitor YOU in relation to my account. You are just about to lose a client and a good reference also.

I suppose this is monitored rarely, but some action should be done or I’m gone.

ALERT - GOOD ALERT: I was contacted very quickly by the company and am very satisfied with the information I received, with the consideration I was given. I am pleasantly surprised. This rarely happens! Now I have a different view of this company.

"I think I really like IDF but I get …"

I think I really like IDF but I get alerts and have no clue what they mean. A definition of the alerts would be most helpful. I cannot seem to find any definition for the alert. The review tab on my latest alert didn't explain anything at all.

"You missed over seas activity (Paris) …"

You missed over seas activity (Paris) on one of my cards.
I caught it and had it removed and card canceled.
Not happy at all

"terrible website; terrible service"

Every time I go into my account to enter information, there are problems. For instance, I tried to log in earlier; i got a message saying that the password is incorrect. it's the password i have always used for this account. because i tried multiple times to get in, it locked my account fo one hour.
When trying to enter information on "set fraud alerts" it sent a message stating "we were unable to honor your request", followed by a set of time-consuming instructions.
Also, some of the services do not contain explanations, so when i set it up, it's not clear. For instance, in setting up medical alerts, a letter appears addressed from me to the insurance company requesting information. i called the service line and they told me i had to send it in to the insurance company and then check to see if there were any incorrect entries. there should be instructions regarding this. all i got was the letter
when i call customer service, most times they do not have the answer for me. after several attempts to get information, i was connected to a manager, wendy b., who was able to answer all my questions clearly and succinctly. this has happened again, so each time i call i have wait to be connected to a supervisor or manager, because the reps cannot answer my straightforward clear questions

"Thinking of cancelling read this first"

I signed up for this service when Equifax had the breach. It was a knee jerk decision so I was thinking about cancelling my service. I called and spoke to a wonderful customer service rep and she really took the time to go over how the service works and protects my identity. After speaking with her I had a better grasp on the benefits of this service. I am very glad I decided to stay a client.

"Not receiving alerts or returned phone calls"

I have called twice now on the weekends for assistance. I have pushed 1 on the voice menu to be called back by the first available service associate. I have never received a call back. Your weekend coverage is a completely failed service. Either have your representatives return calls as promised, or find new representatives that will honor your service commitments. Same has happened with email. I sent an email requesting assistance on Friday, November 1, 2017, to date never received a call back or returned email.

I setup to receive credit card alerts for purchases over $300. I have made three purchases over $300. I received alerts on two purchases, but not third purchase. I called in to report the problem, the customer service representative told me it could take up to 10 to 14 days to find the problem. Totally unacceptable. Based on these three charges, the statistics would prove that I am only receiving alerts on 66% of transactions over $300. Thus I am paying for services that I am not receiving. I have deleted the credit card account and reestablished it hoping this may resolve the problem.