"Amazing Customer Service from Wendy B.!"

Hello:

After experiencing a couple points of confusion regarding my membership and submitting feedback regarding my overall 'new member experience', I was contacted by Wendy B. who turned my frown into a smile. Wendy B. went above and beyond the call of duty by resolving my issue, answering my questions in a clear and patient manner, and offering her personal assistance moving forward for any matter!

Way to go IdentityForce by hiring a professional such as Wendy B. to take care fo your customers and a B-I-G THANK YOU to you Wendy!!!!

Bravo!!!

"A+ Protection."

So far I'd recommend this company to anyone. You can't do this theft monitoring by yourself. I found this out when I was hacked & didn't have any warning. It's a feeling of desperation that I can't describe when you find out your bank account & credit card has been hacked. I chose IdentyForce above all other major theft detection companies because of their 35 year experience protecting identities & their A+ rating. I signed up for the yearly UltraSecure Identity Theft Protection plan. Alerts are sent immediately if any unusual activity occurs with my personal information. IdentityForce takes away any worries. I relax knowing they are on watch 24/7.

"Ambiguous alerts//call to action:"

I guess I feel better having implemented this monitoring service. However, when I do get an alert, it's really not clear what I can do about it. I'm concerned about my credit being checked by companies that I do no business with and haven't initiated a relationship with. With this service I get a notification when my credit report is pulled, but there's really no help in preventing this from occurring or determining why it's happening. It's like being you're at risk and then nothing.....

Don't really know that this service is actually accomplishing anything or protecting me from fraud.

"There is a false transaction that is not showing up on banking"

The rest of the services are fine. There is one recent transaction however that is not showing up on my bank records.

"Constant alerts and customer service sucks"

I signed yup for a trail and canceled within a week. They sent constant alerts which were either vague and gave no information, or were nothing at all. They send the alert in a language that scares the crap out of you, maybe that is part of their game. I called costumer support I got an attitude. Also the fraud alert they say you can activate on your file is also untrue. I had not problem opening accounts after supposedly placing a fraud alert. Life lock is much better

"CHILD WATCH"

I ADDED MY CHILDREN UNDER CHILD WATCH BECAUSE THE SOCIAL SECURITY CARDS HAD BEEN STOLEN. I WAS ALLOWED TO PAY FOR A YEAR OF SERVICE AFTER ONLY ENTERING CHILDREN NAME, BUT WAS NEVER PROMPTED TO ENTER SS#. ONLY UPON LOOKING UNDER THE MY SERVICES TAB TO VERIFY THAT THE PERSONAL INFO AND SERVICE WAS CORRECT, DID I SEE THAT NO MONITORING HAD BEEN ACTIVATED. I THEN HAD TO CLICK THE MONITORING SERVICE AND ENTER THE SS# THERE TO ACTIVATE. I AM GLAD I LOOKED, OTHERWISE I WOULD HAVE PAYED FOR NO SS# PROTECTION FOR MY CHILDREN OTHER THAN THERE NAME WAS ON FILE. IF PAYMENT WAS TAKEN I SHOULD HAVE BEEN PROMPTED TO ADD THE SS# SO THAT MONITORING COULD BEGIN

"OUTSTANDING!"

Out of all the services out there and there are many. They seem to just take your money and DO NOT monitor your whole identity like IdentityForce does...
Well worth the monthly cost.

"Excellent"

Constantly keeps me updated

"It worked"

Identity force is the reason that I know that my SS was lifted and that credit cards were opened in my name. One morning I checked my email and received a multitude of blasts from the service - so I caught the issues before any charges had been made to these new cards - so thank you. My only issue is that I have called the service twice - and their customer service associates - both times -were one of the most uninformed and least helpful of anyone I have reached out to. A little more coaching on what they can advise a consumer to do would go a LONG way.

"Credit score"

I think it's crap that even though you pay a monthly fee for this service you still have to pay extra to actually see your credit score. Also think it's dumb that there is not an option for me to cancel my service online!