"Response to emails/questions about account"

I have had Identity force for months and get alerts every now and again, which is awesome. But I can not get a response if I have questions. Sad.

"Spelling Mistake on Family Member"

You dont have any way on changing a mistake I made while typing in a family member. This is very important for tracking purposes. If I can't get this corrected I will have to terminate my service

"Better than the rest"

I have tried a number of different ID security companies over the years. From the most popular, to those that people know very little about.

IDF is my top choice after doing many hours of research, and giving other companies a try before hand to get a feel for what I require for an ID monitoring service.

IDF has many of the same features as the more expensive services, yet is not so overpriced that it makes me question if the value that I am receiving is worth what I pay per month.

Since IDF's costs are more reasonable than their competitors, you would think that the services that they provide would not be up to the same standards as others, that is not the case. I have gotten more personalized service from IDF than other companies, and their web portal is highly user friendly with easy navigation.

My only complaint that I have is that IDF does not have a dedicated mobile app platform at this point. Granted, you can access all of the same information on the internet, but an easy to get to mobile app would be great.

Otherwise, I HIGHLY recommend IDF for your ID protection needs and services.

"CANCEL ACCOUNT"

OK, but I don't need this anymore, THANKS. CANCEL ME NOW!

"Good platform but why go 1/2 way?"

This is a good platform , however, there should be the option to re-run credit reports monthly , isn't the idea to stay on top of your credit and all the factors that comprise it? Being able to do this loses a gap that now exists . I am contemplating changing to a service that does this, I believe there is at least 1 and will check it out. This company should do this ASAP in my opinion.

"well executed service."

Timely and professional m

"Question"

Where do we get our passport protection?

"Services don't seem to be working properly"

This was my first time logging on. The initial set up has taken about an hour. Everything worked fine except the credit score/credit report. The "wheel" has been turning continually for about 30 minutes with no result. I have given up and will try again another day. If it doesn't work again, I will try and contact you by phone. So all in all, a bit frustrating.

"Very confusing and unhelpful website"

No consistency between the alert situation of equifax. Your website says my profile is not complete and directs me to activate the fraud alert function, but equifax says I already have fraud alert function. You're sending text message and email to notify about fraud alert, but there is no any explanation about it. Contact is not available during the weekend.

"i AM PROTECTED."

aS A NEW USER OF THE SERVICE i FEEL GOOD THAT i HAVE SOMEONE PROTECTING ME FROM ALL OF THE BAD THINGS THAT GO ON WHEN USING THE NET AND ALSO IN KEEPING ME POSTED AND PROTECTED DURING MY DAILY ACTIVITIES.