"Avoid, scam fee’s and incredibly rude and dismissive service reps"

Extremely disappointing experience with Hiyacar. Paid a verification fee, but their system failed to complete the process, leaving me unable to access the service. Despite multiple attempts to resolve the issue, customer support was unhelpful, dismissive, and outright refused to escalate my complaint.

Under UK consumer law, a refund should be issued when a service is not fully provided, yet they insist on keeping the payment without delivering what was promised. This is completely unacceptable, and I’d strongly advise others to avoid if you value transparency and fair treatment.

Additionally, their customer service ‘manager’ refused to escalate my complaint beyond them, with 5 separate requests. The individual even told me to get legal advice, which felt like a threat. I am baffled a company with service like this has managed to survive so far, teams like that will drive it into the ground.

"Hiyacar is execellent"

Hiyacar gives good attention to its clients

"A great app"

A great app. Well done

"Terrible they try take money from your…"

Terrible they try take money from your bank without telling you they are going to do so and why they are taking it!! Don’t join this company

"All very good as usual."

All very good as usual.

"Unhelpful customer service "

My partner hired a car today. The address to pick up and drop the car was really vague. We couldn’t find the space in the postcode and customer services were so rude and unhelpful, just saying we’d get a PCN if we couldn’t find the space. They should know where their own spaces are to help! No map pin or photos. Anyway the car was in poor condition and we wouldn’t bother again. We’ll stick to zipcar who we’ve always found super responsive and helpful with any issues

Updating in response to Hiyacar’s reply:
For clarity, there is ZERO additional information on where to park the car in the app. We were given the postcode and bay number which probably works fine in a small postcode but not in a large one - we had to walk around for ages looking for the space. Contrary to their response below, customer services had no additional info or help to offer (photos or a map pin for the space), instead he just said it was all perfectly clear and if we didn’t find it we’d get a PCN. Truly the opposite of helpful! Honestly just don’t waste your time with them!

"Excellent service and normally will be…"

Excellent service and normally will be dealing with the owner directly , it is quite easy to get hold of Customer Service. Excellent owner too

"Everything the company does is great"

Everything the company does is great

"Too expensive, faulty fuel gage"

Too expensive try the bigger brands or zip it will work out much cheaper
I needed a car urgently as my car was written off it cost me £137 including admin fee which is £20 which is not mentioned at the beginning and the rental was not even for 2 days and then I was charged £14 for fuel but I filled it up very close to the dropping of point I took pictures of the invoices and let admin know about the faulty gage but still charged for the fuel

"Terrible first and last experience with Hiyacar"

I never write reviews but today’s experience was something else. I booked a car through Hiya Car for the first time, and the experience was nothing short of a nightmare. First, I spent 20 minutes trying to start the car, thinking it was an issue with their “quickstart” system. After wasting another 10–15 minutes contacting their support—through chat only because apparently they don’t even have a phone number—I found out the car had a flat battery. Brilliant.

Support then directed me to the next available car, which was a 15-minute walk away. I was already running late for an airport pickup, so I had to take a Lime bike to get there faster. When I finally reached the second car, it wouldn’t even connect to the vehicle’s Bluetooth system. At this point, I was beyond frustrated, repeatedly closing the app and contacting support again to resolve the issue. By the time I could actually drive the car, it had been 45–50 minutes since my initial booking time.

For compensation? They initially offered me a 40-minute extension, which was an insult considering the time wasted and the major inconvenience. Only after further complaining did they offer 45 minutes extra and £15 credit - which I accepted only because of delays and there’s only so much assistance can do if not escalating. Honestly, given the ridiculously high prices they charge (I could rent a Golf R for a similar daily price elsewhere), this “solution” was completely unacceptable.

To top it all off, you’re expected to refuel the car like-for-like, which is something companies like Zipcar include in their pricing.

Overall, this was my first and last time using Hiya Car. The experience was awful—flat batteries, clunky app issues, and poor support. If you value your time and money, stay far away from Hiya Car. I’ll be sticking with Zipcar in the future. Not worth it at all.