"Kaylan was very thorough"

Kaylan was very thorough, patient, in a long process. Sometimes he spoke too fast so I had to ask for him to repeat his words. Polite, and got me a better price within my criteria!

"The absolute worst booking company…"

The absolute worst booking company ever. Please stay the hell away from this company. My direct email is Elevationtek @ gmail for anyone that needs to know what happened. Just too much to type here.

"Great service"

I had issues with my booking, but I got great help from Emmerson one of the employees, he helped me through the whole process. Great service.

"RAAVI was a really great help in…"

RAAVI was a really great help in getting my ticket booked on time. Additionally I received a small discount, but hey, every penny counts. I am very grateful. Thank you RAAVI!! 5 STARS!!!!

"Lack of ownership across every level."

Unbelievably poor experience as I booked international flights. I had received two emails for a single purchase and called to review so I could avoid being double charged. While on the line with the first agent, Danika, I was told that these were first-class bookings, and she could not provide any support. I had booked economy seats and was confused why she insisted that despite the seat numbers being in the 30s they were first class. During this I received a notice that she had cancelled one of the bookings. She would not provide any comment on why I received a cancellation notice and then transferred me to the first-class support line.

Percy in the first-class support team confirmed that they were in fact economy seats and that Danika had cancelled one of the bookings without my authorization. He then said he was unable to move the seat selection to the remaining booking and they had been dropped when Danika cancelled the one booking. He seemed to be both unable and unwilling to help with updating the seat booking. Once I kept asking for him to bring the seats from the cancelled booking to the remaining tickets, he began to work through those steps but provided me the additional cost in British Pounds instead of USD.

At this point I was fed up and requested to be transferred to a supervisor to resolve the issue. The supervisor Jose was argumentative and used policy as a roadblock instead of taking any opportunity to express ownership or offer solutions. Worse yet, Jose did not follow their own agent's customer service policy of checking in with the customer every 5-7 minutes while on hold. Jose kept me on hold for nearly a half hour before the call dropped without checking in a single time and submitted a request without my authorization that it satisfied my needs.

After having to callback to connected with Jose again he still was combative regarding the language included in the request and did not display any empathy. I am so glad I requested a full refund and got my money back because no one should ever go through this experience or purchase a flight through Ovago.

"Lucy was fantastic"

Lucy was fantastic. She was able to get me seat selection for less than half of what the airline was charging on their website.

"He was very helpful and knowledgeable"

He was very helpful and knowledgeable

"Warning, Danger, Conartist, Scammer, don't use them ¡¡¡ "

Avoid this company at all costs Horrable company , Its ridiculous I've been tring to get my bag and headphone replaced for over 3 months no one helps.and passes the. Buck over 800 value in damages . my back pack compromised my whole trip and the trips i have planed for after my return. I'm still fighting to get the items replaced United offer to just replace the back pack with a inferior product incomparableand lesser value. I've spent more hours trying to dispute this than the cost of the damaged items and the tickets its a waste of time, energy and is a disgrace a company can't fix their mess ups or support a customer that has had a bad experience. Ridiculous I'll never use United Airlines along with OVAGO and I'll be sure to share and spread the word on how I was treated. since they have my money already they really don't care what happens next because it's like fighting a battle I won't win. THEIFS and contacting anyone on either side no one want to take responsibility.

"Thank you Suvi for resolving my issues."

I had many problems communicating with the travel Agent Angel, who informed me that my ticket was not refundable and she couldn’t help me.
Luckily I was able to connect with customer support and Suvi had great follow up, listened to my concerns and took care of getting me a full refund.
Thank you Suvi! Great job

"I bought tickets through Ovago for a… business trip"

*Edit
I bought tickets through Ovago for a business trip. Due to an itinerary change, I needed to bump one segment of the flight. The change cost was $1400, as much as the entire booking. I said, fine, I'll eat the middle segment of the flight, and buy a separate ticket. According to Ovago, if I miss any segment, all subsequent segments are automatically canceled and I won't be able to return back home. If you're considering it, remember time is worth something too, and I've already spent hours and hours trying to get information from their customer service that leads to dead ends every time.

- Update: Noting that the customer staff were quite pleasant to work with, but like the rest of us, working in the confines of what seems to be a dysfunctional system. Currently waiting on waiting on a manual override of the itinerary segment cancellation approval from the airline.