"This is by far the worst experience…"

This is by far the worst experience with a company I have ever had. Order number 122263723 - I paid an extortionate amount of money for flights to New Zealand in December through OVAGO ($2800). My husband was catastrophically injured and suffered a spinal cord injury 2 days before we were supposed to fly out. I sent the letter from the neurologist and intake paperwork to ovago showing them my husband was not permitted to fly and they assured me I would have a flight credit to use later. They confirmed all of this with me including relevant fees that would be deducted (which they chose not to refund me), leaving me with a flight credit of $2200. I then went to rebook the flight for this upcoming February 2025 and was told that, despite the new flight price on their website being $500 LESS than what I had already paid, I would have to pay an ADDITIONAL $340 on top of what I had already paid (so $3140 for two flights that on their website are currently $2200). Their explanation was that the new flight would cost $2800 regardless and then I would have to pay the fees for canceling on top of this. This was NEVER communicated to me, I have an email explaining the flight credit and nowhere does it say this. I want a refund for the additional money I had to pay (the $340). I will report this to my states AG office and the CFPB. I will never use ovago again and will tell everyone I know about my experience. Avoid them at all costs.

"Extremely Poor Customer Service"

Extremely Poor Customer Service
Review: My experience with Ovago was frustrating. The customer service representative struggled to communicate in English, turning a straightforward situation into an unnecessary ordeal. Instead of resolving my issue, their approach created more drama and confusion. I expected professional assistance but was deeply disappointed. This level of service is unacceptable.

"Kalyan was incredibly professional and…"

Kalyan was incredibly professional and this was one of the best customer service agents I’ve spoken to. Made sure to call me back and guide me through the whole process with ease! Will definitely be using them again!

"Found the best deal"

I was looking for flights for a short vacation with my 2 sons in February. Did the usual thing and compared the various websites. Piper @ Ovago was very patient in helping me to find the best flight-routes, times, and airport combinations. We ended up with a really good deal:-)

"I had flights booked for 900 dollars it…"

I had flights booked for 900 dollars it took days to confirm and in the end rejected. Now I have to pay 1200 for the same exact flight due to the rejection of my booked tickets. I'll never trust this company Ovago again

"Zeus was AMAZING!!"

Zeus was AMAZING!!! He was able to find the tickets I needed at a price range I requested and helped me through the whole process. Was so professional and a joy to work with. Can’t wait to book the next trip with him

"Great help from Amara and support team"

Great help from Amara and support team! Thank you very much!

"Great customer experience"

I purchased a non-refundable ticket but later I realized I won’t be able to take a flight on that date. So I reached out to support and the support team, namely Percy, went above and beyond to resolve the issue with the best possible outcome: the airline agreed to issue the full refund. This is the highest level and the great example of customer-oriented service. I will recommend OVAGO to my friends.

"I saved $150 on the initial ticket, BUT..."

I saved $150 on the initial ticket price by buying my tickets through Ovago, and spent about 4 hours on the phone with both Alaska Airlines and Air New Zealand trying to deal with the problems created by buying my tickets through Ovago (frequent flyer number and TSA traveler number not entered, name input incorrectly, couldn't upgrade seats). I was never able to upgrade my seats because of purchasing tickets through Ovago; I will never buy tickets from a 3rd party seller again.

"Raavi was very helpful and patient"

Raavi was very helpful and patient. She helped with following up on my questions. I appreciate her assistance.