"I was booking international travel and…"

I was booking international travel and decided to go with Ovago as they were the cheapest option. I made it through the entire checkout process only for them to say that the price had gone up due to "airline timeout" or some nonsense. They increase the price by $150. I could not have checked out any faster. I decided to book with the next cheapest option. While I was booking that one, Ovago called me to inform me that my payment had not gone through. I told them that because they had arbitrarily increased their price I wasn't going to use them. They said they would check again and get back to me. They messaged back with an even higher price. A total increase of almost 40% from the original price. I was able to book through the airline for the original, 2nd lowest price, with no issues, so the "airline timeout" was a load of crap. Don't bother with these nickel and dimers.

"DON'T BUY IN OVAGO"

I bought a flight through OVAGO, they made a lot of changes, when I went to the airport it seems that they had made the changes wrong and my reservation did not exist, they could not fix it and I lost the flight. I have been asking for a refund for more than 35 days, they use all possible excuses not to give me my money back. This agency is disgusting.

UPDATE: They are finally processing my refund, after 59 days (and it may take up to 20 more business days). They gave me a voucher for $125, which I consider insufficient since it was their fault that I had to spend $415.29 more to be able to travel that day and not miss my trip.

"Exceptional Service and a Trustworthy Company"

Over the past twenty years, I have typically purchased airline tickets from Expedia.com or directly from major airlines. While there are many ticket-selling websites on the internet, most are unreliable. I initially hesitated to use OVAGO due to its poor Google reviews.
In November of last year, I booked an international ticket for my mother. Unfortunately, her health took a turn in January, and we had to cancel the trip. The ticket was non-refundable, but I decided to reach out to OVAGO.com, hoping for a possible solution.
From the customer service representative to Pierce, who personally handled my case, everyone was incredibly understanding and professional. Pierce directly contacted the airline and, within just two days, provided a very reasonable and satisfactory resolution. I truly appreciate his effort and dedication.
Because of this positive experience, I am giving OVAGO.com the highest rating on Google Reviews. This is a trustworthy company, and I highly recommend their service.

"Mirus helped me tremendously when I was…"

Mirus helped me tremendously when I was purchasing my tickets. He was very patient and he guided me through the whole process. Thank to Mirus I saved a lot of $$$!

"The agents are very professional and…"

The agents are very professional and patient. I am looking forward to scheduling my next flight with Ovago.

"nope would not recommend"

nope would not recommend. just used them in december and it was a nightmare i don’t even know where to begin. basically i bought insurance for my ticket and it was all a hoax. listen simple just buy direct from the airlines you don’t need that headache.

"Yemi was very helpful with getting me…"

Yemi was very helpful with getting me the best flights and price for my destination from the US to Argentina. The experience was very timely and efficient. Thank you!

"Working with Raavi was great"

I worked with RAAVI to get tickets to italy. We had to change the ticket the next day and she was very helpful through the process. We also had to make multiple bookings for many people and she was patient.
I would love to work with her for future bookings

"shady business tactics"

I searched on Google flight for a plane ticket for a trip from Pittsburgh - Madeira in May 20-May28 2025. The price came to be 1578.11$. I pressed “continue” to buy it (on Jan 17 2025) and I was given the options to buy it through several websites like Expedia, TripAdvisor, United, Lufthansa and Ovago. Ovago was the cheapest so I bought it from them. They didn't ask me for the passport number or the name as it appear in the passport sign that they didn't actually book the flight. A couple of hours after that they sent me and email saying there was an "involuntarily schedule change" and my new trip starts now on May 22-May 28. I read this email the next day after booking it! I have already booked a hotel in Madeira from May 21-May 28 and rented a car. Why would these people think I want to shorten my vacation? How is ot possible that there are no flights available for me on May 20 when this trip is 5 months away? What kind of a scam is this? Legit travel agencies work with you, suggest alternative routes/airlines, have your interests at heart and do not tell you to leave 2 days later and thus have your vacation 2 days shorter. Actually I called a travel agency I used before and they were able to find me alternative routes the dates I wanted and even I trying to booking via United airlines I was able to find flights on the days I need to travel. These people are shmucks. I asked for a full refund. They sent me another document saying that yes, they will proceed my refund but I have to acknowledge that I agree with their terms and conditions. Their terms and conditions want to charge me 250$ as "processing fee, because I requested a refund after more than 24 hrs of booking the flight, which I disagree with. I want ALL my money back. I searched online after that and I found several discussions where people complained about Ovago. I find these tactics appalling. Is this even legal?

"I booked the ticket with Ovago along…"

I booked the ticket with Ovago along with cancel for any reason. Paid an extra 600$, But when I came to a point to cancel my ticket they were again saying different charges and not going to refund my amount in full..Then it comes to T&Cs and talking all the nonsense and rules. When checked with the airline they don't have these many charges flat cut 320 per passenger But Ovago customer care is rude and not polite
Still getting more and more reasons to add up and refunds will decreasing. What is the purpose of taking Kind of Insurance if they are still going to charge full amounts for the cancellations?
Don't ever trust Ovago