"Don't bother, ridiculous process"

My family had an awful disaster holiday with tui. Hotel stank of cat pee everywhere we went, the pool was unsafe in the evenings, cordoned off by a rope, the drinks were watered down, our all-inclusive band was cut off one day before leaving, a noisy cockerel crowed right next to my room EVERY MORNING from about 3am-6am, the hotel ping pong table and climbing frame/kids equipment was broken/damaged and the night entertainment was mediocre. The area was unsuitable for families and we were completely mis sold the trip, having to cover the eyes of my 11 year old son walking through streets laden with "I love slu*ts" t-shirts and crude souvenir's, the beach was dirty, covered in cigarette ends and again, stank of cat pee so my 2 year old was unable to play there.

I am devastated and already out of pocket £250 for going down the arbitration route to be offered a ridiculous £350! After waiting months and not hearing anything from them, I contacted them to ask why my award hadn't been looking at, to get a rushed decision, clearly the facts haven't even been considered.

I'm not being asked to pay £350 + Vat to have my case looked at again!!! What an absolute insult, this is DISGUSTING! I wonder if anyone has actually been successful taking these big holiday companies down this route, HUNT ADR are just a useless SCAM, don't waste your time!

"Professional"

Supportive, , professional, clear and effective service and prompt answering of any queries I had.

"Having somebody understand the impact the situation has caused you "

We found the Hunt ADR service to be excellent. Ella was our 'go to' person , she was very helpful, polite, efficient and always returned calls. The Arbitrator did a brilliant job with our case and it was satisfying to have somebody finally listen to how this situation had effected us. We was kept up to date regularly and all time lines that was estimated were kept to.
We was awarded half the cost of the holiday back plus fees.
The portal was a little tricky to navigate initially but its a good way of keeping track as everything is on there and what stage its at.
Thankyou Hunt ADR

"Holiday dispute resolution service "

I was dealt with in a very polite and courteous manner by the administrator Ella Suffrin. She kept me up to date on the case and what it was I needed to provide with regard to my claim. When the claim was rejected by the travel company, I was informed exactly of what I needed to do next to take the claim to arbitration and the cost. Being made fully aware that if I won my case the cost would be refunded.
Although there was no response after 28 days , a message to Ella for an update was soon followed by a response by the arbitration case handler.
It was great news that TUI had been found to be accountable for some aspects of the claim and were made to pay compensation.
I would recommend using Hunt ADR if you have a dispute with your travel company.

"Avoid If possible "

Like all the other reviews - exactly what you expected happen.. the arbitrator took well over the 28 days, the wording is clearly hurried. He probably decides our cases in 2 minutes and then onto the next.

cant use anyone else but huntADR and £350 to challenge the decision.

"Abysmal Arbitration "

Disappointing effort from the arbitrator who had to be prompted to respond to our claim well after the 28 day period they allow. Final award was clearly hurried, the wording was misleading and simple mathematics were incorrect. To challenge this hurried response would have cost another £350 plus VAT and goodness knows how much longer in time and energy. Clearly companies like this don’t understand the hassle it’s already taken people to get this far. Other staff members were polite and helpful but really unimpressed with the arbitration process.

"I have to agree with the other reviews…"

I agree with the other reviews.

The assessment of the company's response reveals significant concerns about their handling of our claims. While they maintain having considered all aspects presented, they focused solely on what they deemed the most material issues, suggesting a selective rather than comprehensive response strategy.

Particularly troubling is that although the matter proceeded through ABTA arbitration, their focus remained narrowly on contractual aspects while failing to address the fundamental standpoints of our claim.

It is deeply concerning that ABTA, as a CTSI-ADR approved body, directs consumers to HUNT ADR - a company that notably lacks CTSI-ADR approval and offers no cost-free route for reviewing natural justice concerns. This referral to a non-CTSI approved body seems to contradict ABTA's own standing as an approved alternative dispute resolution provider.


The requirement of an additional £350 plus VAT fee through HUNT ADR to challenge decisions exceeds typical small claims court costs for self-representation. This structure not only creates a significant financial barrier to justice but also raises serious questions about why a CTSI-ADR approved organisation would recommend a dispute resolution service that lacks equivalent consumer protection standards and imposes substantial costs for appealing decisions.

"Should not have reached the ADR stage. "

I had a strong case against Easyjet and Easyjet initially contested that Hunt had jurisdiction over the matter. They infact did, however the racism that I experienced on holiday (which was the main part if my claim), was deemed to be outside the scope of the scheme and I had to rely only on other matters which obviously meant that the value of my claim was reduced. I should have been offered an alternative platform to address my matter. Ella from Hunt ADR was very useful. I won my claim, however the damages awarded were insufficient and did not cover the pain and discomfort experienced by being bitten by ants in your bed.

"Awful service"

Awful service! They are clearly on the travel companys side. Absolute scam. Wish I had just gone to the small claims court. Their response was shocking, not taking anything into account and zero empathy to the situation. Wish they worked more like The Ombudsman. I had a claim against P&O, would never ever use Hunt ADR again or P&O and would def not recommend.

"AVOID AVOID AVOID!!!!!!!"

All I can say is completely incompetent, I had a very good case against TUI and these uneducated individuals completely ruined my whole case. My arbitrator had no comprehension of the written word.