"restoring fire stick internet service"

problem was internet service was dropped from my fire stick. the tech could have just referred me to my tengo "manage devices" page. the second tech mentioned it and the bell rang.

"Today I woke up with no internet again"

Today I woke up with no internet again. I'm with Tengo now for 22 days and in those 22 days I've phoned Tengo more than 10 times. The service person solved the problem adequately but Tengo itself is the problem. I should have uninterrupted "premium" service for what I pay monthly. Again, the agent was great but the company is not till now.

"My client service guy was friendly"

My client service guy was friendly - attentive - very patient and was all about customer service. Such an excellent customer experience!!!

"four years of service"

four years of service, which I believe is long-distance supported!
whenever I had an issue,it got results.
a free week by week Wi-Fi service through my RV Resort!
friendly customer service
They do well considering the physical network

"Was on hold for 30 minutes only to…"

Was on hold for 30 minutes only to leave a message on a Sunday night. Received a call back after 2pm the next day...

Called back again when I could Monday night and took 20 minutes to give my MAC address, close down my fire stick and reboot 2 times. Terrible customer service and juist hard to deal with.

"All options not disclosed "

Received a free day of internet from the campground where I’m staying. After signing up for the free day, I called to check on ending the free day and to explore other options. I was told about the options for pay but the campground said there was also a free option, although not great, that I was not told. Reply on 3/19/2024 from TengoInternet says they’re reaching out for additional information. So far, that is not true.

"the customer support we received was…Superior"

the customer support we received was superior ! the guy was so patient with me. I'm not very tech savvy and he made the experience so good! The best service ever!!!

"The representative answered the phone…"

The representative answered the phone quickly and my questions even faster.

"Great service the gentleman was Super"

Great service the gentleman was Super

"Arthur was helpful and i am happy with…"

Arthur was helpful and i am happy with his help.
however the problem is still there, no connecting to the internet . my nano shows connected to the park nano but no internet. i asked the park and they said they have no issues. they told me to reboot. well i did do that and i knew that would not work. Arthur said that the issue was the park equipment.