"I called on a Saturday night"

I called on a Saturday night . The gentleman was very helpful and patient. Was a pleasure to have him help me connect my smart TV.

"We had been experiencing problems with…"

We had been experiencing problems with extremely slow internet, especially when trying to stream. Shoyws would play for a short time then glitch followed by the ever ending circle. A call to Tengo & Alex walked me through the steps to correct the situation. Alex was friendly & patient & had the internet working.

"Evan was absolutely terrific"

Evan was absolutely terrific! We have never worked with a tech of any kind that was more patient, kind, and knowledgeable. Evan, thank you for helping us make our camping experience more enjoyable.

"Even though I called a 3 am"

Even though I called a 3 am, the Tech was polite and and assisted me in setting up two tvs. Great Job.

"Great phone support"

I appreciated Alex V’s help to sort out why I was not seeing the performance I was supposed to be getting with my internet connection. It turned out to be some issues with equipment/software on their end. He got it fixed while I waited, then helped me verify it was working well and also helped me connect my streaming device.

"Wifi goes out EVERY SINGLE DAY"

Wifi goes out EVERY SINGLE DAY. I have requested they come to the campground to check the equipment as there is obviously an issue and they still have done nothing. My bill should be cut in half since the wifi only works half the time.

"The best information about the towers…"

The best information about the towers for the internet. Technicians are always available and speak clearly.
Thank You so very much.

"Sandra stayed on the phone with me for…"

Sandra stayed on the phone with me for over 45 min to make sure both my laptop and phone could get connected!! she was patient, kind and very knowledgeable!!

"Tengo fixed the issue right away"

Tengo fixed the issue right away. The rep, Evan, is very knowledgable and since i am not very "computer" savy he was kind and patient to walk me through things. He pinpointed a couple of issues and i was back up and running quickly. Thanks Evan - now i can enjoy my weekend!

"Excellent customer service"

Excellent customer service. Sandra took charge and rectified my problem in a very timely manner.
Thank you Sandra!