"issue solved but agent "attitude""

agent solved my connectivity issue. However, I had to remind him TEN times to please please speak slower and he only complied once, almost sarcastically slow. He did a good job fixing problem but working with him was frustrating and his tone was dismissive - very irritating. He could use a little customer service brushing up as he would not comply when i kept repeating I was over 70 with a hearing problem as the speed of his speech was GARBALED on the phone. He fixed the problem, but it took much longer as i had to request he keep repeating and slower; he never slowed down, just repeated with an "attitude" in his voice.

"Very patient and knew his way around a…"

Very patient and knew his way around a Mac and his product.

"Digital Frame add to Wi-Fi"

Sandra was able to add our new digital frame quickly with the MAC address. Previously one of your kind employees informed us we needed one. So we ordered a better frame and Sandra got us all set up!

"Short time on hold, but end result was great."

We have been using TenGo through our RV Resort for about 14 months up to now, and have very spotty service. Usually, the WIFI would go down every Sunday or Monday, then come back. This time it was down for 2 days. I contacted the TV support and ROKU, No help. Roku suggested I call the internet provider. Through the RV Resort office I got the phone number for TenGo. The result was solid help, in about two minutes of conversation, the Tech asked for the MAC address to enter into their system. Subsequent to entering the codes, the WIFI now works very well. Funny thing I don’t get was, our I-phones never lost WIFI when the TV did. I am a Happy Camper now.

"Superior Customer Service"

I am in a RV park and I opted to pay the additional, monthly price of $29.99 for the upgrade. I had to call in tonite to figure out why my TV was not connecting and was assisted by Ashley who was so patient, friendly, knowledgeable and proactive in fixing my issue. What an awesome deal for great internet on multiple devices provided by superior customer service.

"Wish I could give a lower rating"

Wish I could give a lower rating! It has been 10 days with no internet and no TV. We have called every day and have 3 different stories! First Tengo needs to order a part. Oh, part has been ordered but we don’t know when it will get here. Oh, the PARK has the part. The maintenance at the park cannot install it. Tengo will send someone to install the part, but we don’t know when that will be. Next, Tengo tells us everything is working fine!! No it’s not!! No changes at all. Tengo says, we can’t do anything else.
If it is working fine, why did you order a part?? We just went and spent $150 on movies! That will be our entertainment til we leave this park.
Tengo, please do not respond with the same line you have in every other review. It makes you look stupid to have the same response repeated over and over

"Alex made sure to help with all the…"

Alex made sure to help with all the questions and was well versed on the topics we needed to address.

"customer service oriented person"

Evan was very helpful as we are not very good with new technology.
He was very patient with us and he took the time to make sure that we understood every step of the way to get going with our internet

"Nonresponsive"

I submitted a billing complaint and immediately received an automated response to the effect that they were working on it. Their next communication was "How did we do?" As far as I know you closed the ticket without doing anything.

"not getting even close to what I paid for!!!!"

Tengointernet contracted with superstition sunrise RV park to provide internet and charged me for PREMIUM internet but their signal is so weak oyu cannot connect or if you do it takes 3 minutes to load a page if it dosn't kick you off in the middle of loading.This is the same thing as last year and my neighbors all have the same problem (near space # 315) I have currently driven up to the clubhouse to get a good enough signal to write this reveiw. I paid for Premium streaming speed internet and I cannot even surf the web with this crappy signal!