"Tengo Internet Service Re-connection"

My internet service ended today and I wanted to continue it but was unable to because there was no connection. I called Alexander Villarreal at Tengo Internet and he helped me to reconnect my service. This was confusing for me and Alexander was very patient, knowledgeable, and professional, and he talked me thru the re-connection. I highly recommend Tengo Internet.
Linda Bohlke, Blueberry Hill Rv Resort Resident

"Download is low and the speed is slow."

Download is low and the speed is slow.

"Super great service today with Alex V!"

Super great service today with Alex V! Made sure we were connected and all issues were cleared up before we got off the phone! We'll definitely do business again and hope Alex is our agent!

"Alex was Great!"

Thorough explanation of what to do and patience

"Excellent customer service rep"

Alex really took my problem to heart and worked hard to correct the issue i was having, including follow up. he made me feel valued as a customer.

"Help me walk through the steps to get…"

Help me walk through the steps to get Internet

"He was very knowledgeable and looked up…"

He was very knowledgeable and looked up information to help me.
He was very patient and had an excellent attitude.

"RV park internet upgrade didn't work"

RV park internet upgrade didn't work AT ALL!
I spent about $5 on an upgrade to an internet connection at an RV park that was useless.
I didn't expect much for $5.
I got even less than that, I got exactly nothing.
As far as lack of expertise, I have nearly 40 years in the IT business, have written a commercial web-based electronic medical records software application, have a cloud based medical transcription service I also wrote, and have a pretty good working knowledge of everything networking.
The service I paid for didn't even present me with a login screen no matter what I tried on several devices in our RV no matter what I tried.
I called tech support and asked them to send me the IP address for the login screen.
I did get an email eventually, but all it had was a text link to what looked like an internal IP address which didn't work even when I was logged into the RV park internet connection.
I think a refund is in order.
So, if you're at the El Paso (TX) Roadrunner RV Park and are presented with the option to "upgrade" your internet connection, DON'T DO IT, save your money.

"Stayed on the phone until all issues…"

Stayed on the phone until all issues were resolved.

"That once you get to talk to someone they are very helpful."

I had been experiencing getting on the internet for several days. Sometimes it worked and other times it kept taking me to the sign in and pay. I had already paid and it said I was connected but would not let me get past the sign in page. The young lad stayed and we went through several attempts at different levels and finally got it connected. Appreciate his patience as I am somewhat technically challenged these days.