"Great Support"

We were not able to connect through the normal logon process. I called customer service and was assisted by Vincent. We worked together and he eventually able to enable a work around that allowed us access. Good out of the box thinking.

"very helpful"

very helpful

"Good Luck"

Stayed at Jellystone in Larkspur. They made it easy to purchase online but the speed and quality of connection were terrible. And good luck getting ahold of anyone.

"The customer advocate was nice"

The customer advocate was nice, timely as possible and helped me out so much

"Re-booted our tower so now we can…"

Re-booted our tower so now we can connect.

"Techs w were always polite in resolving…"

Techs w were always polite in resolving my issues quickly

"Agent took great care to assist…"

Agent took great care to assist ....very patient!

"We ordered on line for a week of…"

We ordered on line for a week of internet service not realizing it was for only one line. We called customer service to resolve and they were understanding and returned our money quickly and efficiently

"Internet issues"

Wait, an issue, connecting or fire sticks, and it was an Internet problem. Everything was resolved.

"Although my issues were not resolved"

Although my issues were not resolved, I believe I received 5 Star service! I felt like every avenue was explored and that my issue will eventually be worked out.