"First time user"

First time user, didn't like the need to create an account just to have wifi. Needed to connect smart TV but had to call tech support. Tech support wa s good and got me connected very quickly. Bring back the good ol days when all you needed was a password. Why make it more complicated?

"Support staff named Sandra"

Hello. This was my first time staying at Flying Flags. I realized that I needed to setup my Roku with Tengo internet. I spoke with a young lady named Sandra who was very polite kind, and very very helpful. She got me connected right away. Very appreciative. Thank you again Sandra for your support and kindness. Paulette Porter. Site 432.

"Friendly and straightforward."

Friendly and straightforward.

"Upgraded to high speed, but still less than 1mb"

Alex was able to quickly ID and correct when I upgraded to a faster plan, but my other devices were still only < 1mb. He had the tech department manually remove the MAC address from their system, had me 'Forget' the router on my devices, and then reconnect with the updated login.
Excellent troubleshooting and friendly service.

"Not worth the money"

I’m not sure if it’s the provider or the RV park I’m staying at that is the root of the issue. I paid for an upgraded package to let us stream videos and give access to 4 devices. The Fire TV works perfectly fine but our 2 computers are extremely slow. My laptop keeps booting me off the network and when I am connected I’m lucky if I have enough service to pull up my email. So far I am not impressed with the service and I have not been able to get it fixed with customer service

"Great customer service"

The tech that helped me was very nice and knowledgeable. He made it very easy to get my TV connected.

"Lisa was such a joy to work with"

Lisa was such a joy to work with. She was knowledgeable, helpful and most of all patient! I had really made a mess of my account and she figured it all out and now we’re up and running and so very greatful. Thank you, Lisa, for everything!!!!!

"I’m in Delaware and the parent company…"

I’m in Delaware and the parent company is in Texas. I spent roughly 25 minutes or so with the customer service rep. She was extremely helpful, courteous and patient.

"Lisa was extremely patient and helpful"

Lisa was very patient and she was able to help us get our fire sticks set up on the premium package. Her customer service was excellent!

"Sandra was extremely patient with me"

Sandra was extremely patient with me. I am older and I struggle with typing and understanding. I really appreciated her time and friendliness.