"Alex was very helpful and patient with…"

Alex was very helpful and patient with me.

"Alex was knowledgeable and polite"

Alex was knowledgeable and polite

"Alex looked up account and clearly and…"

Alex looked up account and clearly and promptly answered my questions. very courteous

"Sandra was lovely and helpful"

Sandra was lovely and helpful! She got me going on my laptop and TV in no time!

"RV Park WI-Fi"

Quick easy communication with a knowledgeable positive friendly representative. Sandra was a great listener and very patient helping us through the internet connection protocols. We give her a gold star for her chart!

"Cut off service a day early."

We purchased a 7-day package, as we were at a campground with no phone/internet signal. Worked well until the last night. Was scheduled to expire Thursday at 5:04 pm, and it expired the Wednesday before at 6:02 pm. Couldn't call them without a phone signal, couldn't email without internet service. Notified them the next day and they never responded to my email. Will never use them again.
After their response about resolving the issue; it's been over a week and still no email from them.

"Professional"

Professional, clear response, issues resolved.

"Tech help review…"

The whole login process is confusing but I eventually figured it out. Then I wanted to add another device but the screen allowing that disappeared before I could figure it out. I could back to the screen so I eventually called your tech service. I connected with Curtis. He was very helpful and patient. He tried a lot of things and eventually said he would reset the antenna and wait 15 minutes and the new device would work. If not call back. I tried that and still would not work. Called back and on hold for 20 mi utes, then said leave a message and tech would call back. About a hour later no call back so starting trying to figure it out on my own. Another hour of googling and trying to find device screen no luck. I then tried disconnecting wifi from my device and logging into other device. I was allowed to do that and got the internet going on new device. Then went back to original device and picked wifi and I was amazed that both devices had internet. I don’t know if what I did caused it to work. I see that Curtis reported that it was resolved. Maybe from his point of view but not mine. I know there are a lot of variables so not sure how to rate the service. Just picked 3 stars as Curtis was so nice. Thanks!

"Sandra Macias was so professional"

Sandra Macias was so professional, kind, knowledgeable and such a pleasure to talk to. She went above and beyond helping to resolve our issue!! I hope she is commended for her service to the customer! The world needs more Sandra’s!!!!

"Sandra (& Curtis) Great Duo"

Sandra was of great assistance! I was very near to cancelling the service and requesting a refund. She was pleasant, knowledgeable and patient with me. I have to admit, Alex was nowhere near as accommodating. This girl knows her stuff! Curtis was also helpful with my initial set-up. These two, Sandra & Curtis, make a great team. My career has been customer service my entire work life, your employees have learned well. Thank you again :>}