"The Best!"

The gentleman who answered the phone was not only very pleasant to talk to, but super helpful. He had me up and running in minutes. Thank you!!!

"Alexander Villarreal"

Alexander Villarreal, This young man solved all our problems we had had off and on for weeks with patience and professionalism and a smile and he either answered or addressed our questions and returned a call yesterday to make sure all was good for us and fixed what still wasn't correct. Excellent first class service, and we know because we had our own business for 35 years.

"Great customer service"

Initially I couldn't figure out how to hook up but called customer service and the reprehensive was very supportive and patient while walking me through process. I also received a phone call the next day to check up on how things were going.

"Unreliable"

I am Santee Lakes where I pay for the faster 10mbps. The only time I get it is when I log on to my account and get online and it only lasts for 10 min or so.

"Sandra's the best"

Sandra went out of her way to fix my connectivity problem. I called twice before but they were not able to fix it. I believe Sandra made additional inquiries to help me and that made the difference.

"I had difficulty with my initial log in…"

I had difficulty with my initial log in and was charged a monthly fee when I had a coupon. Called support at 12:30AM. Went to bed and this morning had a VM that my issue was resolved. Called support again to verify my credit card was credited and a code entered by support. In fact it was not. The support person was fantastic and walked me thru every step. Charge was reversed and sha stayed on the phone with me to enter the correct code. Would have been five stars if initial VM did what it said to solve the problem

"Alex was courteous and efficient in…"

Alex was courteous and efficient in answering my questions. He solved the problem promptly and went the extra mile to stay on the line with me to ensure all devices were working properly. He was very patient and helpful.

"I had an issue with my coupon code"

I had an issue with my coupon code, it was constantly giving me an error code when I would try to submit the code. Called customer service and the agent must have done something because the code finally worked. It works now but not sure if the agent did anything.

"patient,courteous and knowledgeable"

She was patient, courteous and knowledgeable. She aided me through my technical concern in minutes

"Calm, Cool, Smart ! My wife and I just landed after a 400…"

My wife and I just landed after a 400 mile drive south to visit friends. I needed to get on line as quickly as possible to follow up with business up north. I thought was good at this log in process, evidently not good enough. Alex V your support expert got on line with me and I knew I was a bit in a hurry. He was calm, cool and smart. Good combination. Hand held me through several ways to undo my previous log ins and get me on line. It makes such a difference when the support experts keep giving you the feel that it's going to be ok and we will get it solved; especially when you're on the road and bit tired, ok cranky. Alex V my wife and I send you a sincere thank you!