"Tengo doesn't work."

First we spent 1 1/2 hours trying to get TV streaming service, using Tengo. No luck. Then, we called Tengo. James was lovely and tried his best to help us. We spent 1 1/2 hours with him. TV streaming was impossible. So, he tried to help us get internet on our laptop. He told us that we could only have one device on internet at a time. Well, we have a cell phone and two laptops. He finally accomplished getting us internet on one laptop. Once we hung up from talking to him, we lost the internet and never got it back. We spent another 1/2 hour by ourselves trying to get internet back. No success. Our Tengo ticket number was 625820. Complete waste of time and totally frustrating experience! And it even cost us $3 for that one night of frustration.

"I have always gotten got great service…"

I have always gotten got great service with you and thank you

"Called for a weak signal problem"

Called for a weak signal problem. The technician told me that they still have old antenna's wich leads to very weak signals around Debary at the Hyghbanks camping ground. I did speed test for a result of 0.8 mb down and 0.7 mb upload I did many and I never had more than 2.0 mb down and 0.7 mb upload. Very frostrating. The pricing are the same as others who get a faster data rate from Tengo.
To day Jan. 13, 1h30 pm. another speed test, result: 0.7mb. down and 0.5mb up load. What else can I say...

"Returning to RV park after a couple of…"

Returning to RV park after a couple of months. Needed some assistance getting back on. Russell helped me quickly. Good experience!

"I called with an issue and the folks…"

I called with an issue and the folks one the other end were very helpful and resolved my issues. Thank you so much

"As someone who has worked in the cable…"

As someone who has worked in the cable industry, both on the customer service and installation and repair sides, I have to be patient with the setup on this property. As a guest of the property, I do not have an account, and management isn’t always available, so we wait for service... too often!
I contacted Tengointernet this time, they had to investigate my claim... But came through as soon as possible!
Customer service was all robot and email, and affective.

"Have a weak signal problem"

Have a weak signal problem. Called and left message with my contact info. Got a reasonably prompt call back and the technician was very helpful, informative, patient (listened to me respectfully kvetch for a couple minutes), and did all he could to help resolve the issue now and with advice for potential future issues. Very satisfied with the outcome.

"We had renewed our subscription but one…"

We had renewed our subscription but one tv was not connected. Russell was extremely helpful and efficient.

"A five star review because of Russell"

A five star review because of Russell. We have dealt with Tengo for many years now, and I'm sad to say we have rarely been satisfied with our service. This is the second time I have been lucky enough to have Russell's help. He is attentive, kind and very competent. While I have had other agents brush me off with curt comments, he listened, did what he could and made sure my issue was resolved. Tengo should have him develop a class on customer service and make it a requirement for all of their employees.

"i cannot say enough about the young man…"

i cannot say enough about the young man that helped me last night. he had so much patience . I AM 89 AND NOT COMPUTER LITERATE BUT HE TOOK THE TIME TO HELP ME . HE DID NOT MAKE FEEL THAT I WAS STUPID OR SLOW TO UNDERSTAND WHAT HE WANTED ME TO DO. THANK THE GOOD LORD FOR PEOPLE LIKE HIM. HE IS AN ANGEL.HE DESERVES 10 STARS.