"Good job!"

It took a while to get through, but it was after the Texas winter storm so understandable. The person I talked to (eveningshift supervisor) would not give up. She explained the process & got us back up. Good job. Thanks

"Quickly and expertly homed in on the…"

Quickly and expertly homed in on the problem and assisted in enriching my WIFI experience.

"Lied to me said you would call me back…"

Lied to me said you would call me back didnt

"Failure to resolve issue after 4 days"

I submitted one email request for lack of service. The only thing I received was automated acknowledgement of email. On Friday, 5 Feb, I called an tech was very helpful but unable to resolve issue due to problem above his level. I waited until Tuesday am to call again and complain about lack of service. Tech while helpful acknowledged existence of trouble but unable correct issue. 4 days without resolution is totally unacceptable. This type of service in the business world would result in an early demise of that business.

"Alexis Vasquez"

We were having problems with the internet yesterday for several hours and called Tengo to get help. There were three different men that just told us the signal wasn't strong enough to go through the RV walls. We called again and got Alexis - what a difference. She changed the frequency on the pole closest to us and everything worked great. Thank you to Alexis for taking the time to figure out our problem!

"Kay was very helpful"

Kay was very helpful

"Great price"

Great price . Fast speed. Mostly interruption free.

"We signed on for Internet service…"

We signed on for Internet service expecting minimal speed. It worked reasonably on the laptop, but wouldn't connect on the Smart TV. I sent a request for assistance and the next day received a phone call . He already knew my problem and walked me through a quick solution and waited while we confirmed the success of his instructions. I also noted the SPEED of the feed. 100% happy with service and the "customer service tech". First class for sure.

"Wonderful support"

The very nice, professional that helped me was a pleasure. The problem was not apparent or straight forward. She stuck with it with patience until my issue was resolved. I appreciated the support very much.

"The agent was polite and professional"

The agent was polite and professional. He was able to quickly ascertain the root cause of our problems. He was also patient with a senior customer (me)! Thank you!