"Not even worth 1 star..."

Honestly I would not even give them one star. I could never connect to this Internet and after being on hold for a 1/2 an hour a recording asked me for my name and phone number and no one ever called me back what a scam

"Didn't even bother to call me back…"

Didn't even bother to call me back after I called and left my contact information.

"Very personable and helpful!"

Very personable and helpful!

"I had forgotten my password and…"

I had forgotten my password and couldn't get a reset on line. I called and the gentleman was able to reset it and give me a temporary password. He stayed on the phone to make sure everything was ok.

"Tengo seems to be a great choice!"

I have a new RV Park opening and the folks at Tengo so far have been very much on top of their game!

"Terrible internet"

Terrible internet. We paid for it and we never got it to work. They suggested we move closer to the pole.

"The Tengointernet service is very weak on weekends."

The staff at your help desk are professional and courteous. They can only do so much with this service though. We are in Tuckahoe Acres and one lot away from a WIFI pole and during the weekend, its nearly impossible to complete any transaction online. Perhaps you could increase the strength of the wifi when the normal weekend traffic is heaviest?? Ironically trying to post these comments are difficult as the code I'm supposed to receive to authenticate me, will not come through! Attempted three times but the delay causes these comments to time out!

"Coupon code correction"

Alexis was excellent in regards to her patience and wanting to have us get the best experience possible. She was able to arrange for the incorrect payment to be refunded and helped to walk me through to input the correct coupon code for our visit to Savannah South KOA. Thanks Alexis!!!

"Very good in the end, but difficult to get escalated to people who could help"

We signed up for Tengo"s highest speed at about $70/month. We had a long-term problem with internet speed from day one with the installation. It because so slow that the internet was unusable and we had to use our phones as a hotspot.

I would call and leave messages, but not get a call back. I finally learned that you have to keep calling and staying on hold till you get someone. When I finally made it to Alexis and Gabriel, they were great at helping us, and Gabriel as supervisor was very proactive at calling me.

It was difficult to get our case escalated to the people within the organization who could help. I eventually emailed Tengo several times, posted messages on their Facebook, posted a negative comment on their Facebook page, made negative comments on other sites, messaged our RV resort on Facebook, and spoke to the resort manager several times who also spoke with her boss.

Gabriel and Alexis are two people who worked extensively with us and did not give up. Our 2 ticket numbers are #585463 and #585576.

Alexis worked with us extensively to eliminate several possible issues and turned it over the Gabriel (a supervisor). Gabriel was able to work within the organization and finally find the problem, which was that our antenna was not locking on to the nearest bridge. Once this was discovered, changes were made and our internet download speed has consistently been over 40MBPS and the upload speed has been over 4MBPS.

Now, we realize that this was a problem from the day of installation that should have been solved. I have called countless times about problems with speed and had several tickets.

Though there are some good people in the organization like Alexis and Gabriel, the Tengo system of support makes it extremely difficult to get to them, and for them to dig down deep enough to find the problem and get it resolved.

If you are a Tengo customer and have an unresolved problem, my advice is that you, unfortunately, have to spend a lot of time and energy being a relentless squeaky wheel, and be very vocal to shame Tengo into getting your support issue to the right people who will work to fix it. And if you are in a resort, use the management to pressure Tengo, because the resort sales will suffer without good internet.

"ANCIENT "TE" EQUIP NEEDS TO BE REPLACED !!!"

Waited 10 minutes 1st time calling July18,2020 Hung up.
July 18 2020 no wait. Tech had to reset KOA San Diego Tengointernet.6678. We are in this KOA 4 times in the last year. Each time I've had to call and get the tech to RESET TengoInternet.6678.
ONE TECH SAID THAT THE TENGOiNTERNET NEEDS TO REPLACE THEIR ANCIENT EQUIPMENT !!!