"Service Outage going on day 4 now..."

10/2/18 Update: After using it for a couple of weeks I think the service is fair. Better during the day when most users are gone. We can only connect 1 computer, no phones and no smart TV (though that can be done with some extra help from management I'm told) and that is a little frustrating. Most of the time the connection is acceptable but at times it is so slow we have difficulty working. Customer service is excellent!

9/13/18 Updated: I appreciated the phone call I received after posting this review which helped me understand the situation. I am bumping up the rating for that and hope that once I finally get wifi access it will move up to a 5 Star!

9/12/18: I've been at the Cherry Hill RV Park in Tulsa, OK for 4 days of a 30 day stay and the internet has been down the entire time. As I understand it equipment needs to be replaced but I've been told the technician "must still be programming it" for several hours now and honestly I am a bit frustrated. I need to be able to work and selected this campground based on the fact that they had wifi. The customer service reps have been very pleasant and helpful but until service is restored I can't go any higher than 1 star.

"They are very helpful and responsive to…"

They are very helpful and responsive to any issues or inquiries we have had. Kimberly Chung is great person to work with.

"Long Time Customer"

I have been with TengoInternet for many years, and I have stayed impressed at how they continue to grow to meet the ever changing demands of their industry. The current staff have taken customer commitment to a new level. When I call, Elisa answers her own phone 99% of the time, or returns my call within an hour or two. The tech support folks also have it together, with almost instant follow up on issues. I really appreciate the personal service we receive....

"A miscommunication led to a lot of…"

A miscommunication led to a lot of excessive prep work being done prior to install. After install Tengo took responsibility for the miscommunication and made it right. The service itself has worked great.

"Great Service!"

TengoInternet did an upgrade a few months ago and the service has been very good since that update. I know that people are using large amounts of data and streaming movies. Recently I have noticed that they are reaching out to us to make sure that everything is going well with their service and I really appreciate that!

"I'd like to give it a higher rating but…"

I'd like to give it a higher rating but can't at the moment. I'm at Chickasaw State Park outside of Henderson, TN. I signed up for the free service and while my wireless indicator shows a strong wireless connection, I can't access the internet from my phone. I can from my laptop but it's very slow. I'm not trying to stream, just read the news and do some work while here. I can deal with a slow connection as long as I can reliably connect to the internet. The wireless antennae isn't that far from my campsite, so....since I get no cell service out here, I need reliable wireless.

I'm sure there's a simple solution but my internet search has turned up nothing.

"A great Wifi system"

Our system keeps getting better and better. We have a very young crowd in the summer months of around 800 people with each family having around 2 to 3 devices. At one point during the summer, we had over 500 different devices on our system in a 48 hour period. The most I saw at any one time was 155 people on at the same time. I had no complaints and several good to great comments. TengoInternet has tried extremely hard to work with us in order to give our guest a great wifi experience. I would definitely recommend them to others looking for a wifi system.

"We have not received any complaints…"

We have not received any complaints from residents at this RV Park regarding internet access through TengoInternet. The Admin training was extremely helpful in allowing me access to the park's service and ability to monitor usage.

"Quick and accurate service."

I manage an RV park and, much like a hotel, customer service needs to be a priority 24/7. I had our service upgraded half a year ago and TengoInternet has provided outstanding support around the clock. They respond both directly to me and my customers anytime there is a service issue, and have allowed me to control the service my guests receive down to the smallest details. Considering how complicated of a set up I have at my property, I've always been surprised at how quickly and accurately TengoInternet can trouble shoot and fix any issues I've had. Even with 500+ users on the network, I hear almost no complaints about the quality of the Wi-Fi throughout my park.

"Great customer service!"

Great customer service!