"Cannot be contacted, won't return calls"

It's been two and a half weeks, and I have no idea where my order is. No itemized receipt. Contact information on email invoice is incorrect (phone number doesn't connect, had to look them up on their website instead). I attempted to contact them 6 times, only received voice mail (and I left messages). This morning I called them again twice, and I heard someone answer the phone and put it back down each time. They never returned my calls and never contacted me about my order. For some reason, they picked up when my husband called. You'd think if they needed time to receive a backordered part, the least they could do is let their customer know. As of now, I'm still waiting on parts and I'm pretty skeptical that they're even going to arrive.

"Fantastic Customer Service"

Scott from DPP was the epitome of Customer Service. Polite, patient, and very helpful. I needed a unique part and was struggling to find out which was the proper replacement. Scott was essential and helped deduce which part was truly required for the job I had.

I will definitely be sharing details on DPP with other friends working on bathroom remodels.

Thanks again!
Kai

"Great service"

Great service, fast shipping!

"Great customer service"

Great customer service! Helped find what I was looking for and shipped it same day. Highly recommend

"Fast delivery and quality parts"

I received a the high quality replacement part that i was expecting. The delivery was fast with no issues.

"genial utile"

genial utile

"Every part of this process from…"

Every part of this process from ordering to receiving the order was top notch and user friendly.

"Decorative Plumbing Pros should have known!"

Should have known!
ordered Phylrich VB1001CNL for faucet purchased in 1998. According to the site, (and the paperwork that was originally included with the faucet) this would be the proper replacement. However, a design change somewhere along the line meant the part actually worked in terms of shutting off the water, but, the lever/trim adapters would not attach properly.

Turns out the LC499CNL is an updated version of the valve that eliminates the need for the adapters. So, had to order one of those. It works, but, it requires a different bolt to hold on the lever, which is NOT included.
Also, the part shipped is actually marked LVCART001, (NOT LC499) which and has no markings indicating it's a genuine Phylrich part. It works, but, doesn't allow the trim pieces to be installed to match with the originals. My guess is it's most likely produced by a different company.
I would include pictures so others would be aware, but I don't see a way to attach them.

"I ordered a Hansgrohe thermo-balance…"

I ordered a Hansgrohe thermo-balance valve because Decorative Plumbing Pros had the best price. Other venders were asking almost twice as much and I got free shipping to boot.

"One of the few places I found with…"

One of the few places I found with reasonable price, thanks