"Broken sink with no response"

Received a broken sink and have email them few time and still haven't gotten a reply.

"Good website and pricing"

Website is easy to use. Product was better priced than on other sites. It came quickly and is exactly what I needed - fits perfectly.

"Very helpful"

Helpful in finding hard to get plumbing parts. Kept in touch with the whole process

"Good products and decent price"

The website was easy to navigate. The order was processed quickly. I received the Toto drain valve and toilet seat within a week. The products were as described and arrived in well packed boxes.

"Gibi and her team were GREAT in helping…"

Gibi and her team were GREAT in helping me get the right parts for my specific Duravit basin..
She went ABOVE and BEYOND to make sure my issues were addressed and had GREAT communication skills. Her customer service was
5-stars and would give her more but that’s the limit .

"The drawer pulls I purchased are all…"

The drawer pulls I purchased are all tarnished. I am going to have to buy some kind of metal cleaner to remove the tarnish. If it was not for the fact that this model of drawer pull has been discontinued I would have returned them. I looked at 5 different companies who were all out of stock for this item. I needed 3 more for the dresser I have, so I purchasd an additional one in case it is needed in the future.

"Helpful/expert advice - greatly appreciated!"

I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice and then confirmed his assessment by calling the manufacturer before booking the order. Of course his revised parts numbers worked great. I’m a fan of Decorative Plumbing!!!

"Grateful they had the item that I had…"

Grateful they had the item that I had been searching for. Great customer service.

"These guys were great"

These guys were great! They helped me out with a piece for a Duravit toilet that was difficult to get through a distributor. Made the process super easy. I had the product, and it was exactly what I needed. Hopefully my toilet doesn’t break again, but if it does I would go right back to these folks!

"They never bothered to say they don't…"

They never bothered to say they don't stock the toto flush valves I ordered. Other than to say processing on my order. After a week , I called to get a status to find out it's 6-8 weeks out.
Why not tell me that before I wasted my time and money. First and last time I'm dealing with your co.