"I needed a slightly different component…"

I needed a slightly different component part for a shower. Very helpful and knowledgeable. Thanks!

"Easy order and communication but slow…"

Easy order and communication but slow to ship

"Great customer service"

Great customer service. I had a very unique and inexpensive part I was looking for. The sales rep was very patient and professional

"My selection is on back order"

My selection is on back order. So, I am unable to give a complete review. I would be happy to give a review later.

"Went well"

Customer service responsive, found part I needed quickly, shipped promptly.

"Great communication"

Great communication. Staff are friendly and professional. They kept me advised on the availability of the part I ordered, and shipped it out immediately.

"Customer service is excellent"

Customer service is excellent

"I am still waiting for a full refund"

I am still waiting for a full refund. No one is responding to my email. Item never shipped.

"Great customer service"

I needed some Toto toilet parts, and they had the best price incl. shipping, shown as in stock. Based on a previous review that said they placed an order for an "in stock" item that turned out not to be, resulting in a long wait, I contacted them regarding stock status.

I got a response from Brian almost immediately that the item was in stock, and could be shipped that day if I got the order in soon. I did so, and got the parts quickly.

It turned out that one of the parts was cracked, possibly prior to shipping (this part is packed by Toto just in a plastic bag) - it would be easy for the picker to miss the problem.

I contacted Brian about this - he apologized for the problem, and got a replacement shipped to me promptly.

The broken part was unfortunate, but stuff like this happens, especially for "bulk" parts coming out of a bin in a warehouse. The real measure is how a company responds when there is a problem, and my experience was great.

I'll definitely shop with them again.

"Good price and quick delivery"

Good price and quick delivery