"Company was out of stock for my…"

Company was out of stock for my purchase. It took them 5 days to realize that and informed me

"Only distributor I could find with the…"

Only distributor I could find with the part I was looking for. Thanks for stocking the little bits everyone else ignores.

"2 weeks later, still no product, no response"

2 weeks after ordering my product hasn't shipped, and the company doesn't respond to email inquiries and is unreachable by phone. Of course, they sent me an email updating my order as "shipped", but 3 days later the USPS tracking number they gave me reports that USPS hasn't even received the product to be shipped!

"I placed 2 orders on a saturday"

I placed 2 orders on a saturday. This part was offerred at a great price and delivery was super fast. The other order was cancelled on Monday as not in stock. Three stars on that one but definitely 5 stars on the product that they actually had in stock.

"Toto THU460.6D-A Drain Valve (flush…"

I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday posted closing service hours and phone was answered by knowledgeable CSR that knew the Toto product line and application. Based on my experience I would recommend their service and pricing. This new Toto tower valve design finally solved my leaking toilet flapper that has been a problem for years. Extremely easy to install.

"Excellent service!"

Excellent service! My husband and I desperately were searching for missing hardware for our new Duravit toilet. Everywhere else it was going to take 3-6 weeks, but Scott at Decorative Plumbing had the missing hardware in their stock and overnighted it to us. He was incredibly helpful, thorough, and friendly. Honestly was a lifesaver and we're forever appreciative.

"Received prompt pre-purchase answer to…"

Received prompt pre-purchase answer to my question on product warranty. Great price for this Hansgrohe cartridge. Item well packaged for shipment. Hopefully my DIY installation goes well.

"Fast service and great customer…"

Fast service and great customer relations

"they delivered a hard to find toilet…"

they delivered a hard to find toilet part to me and now i’m flushing waste away as i’d hoped i would be

"Great service"

Great service. Helpful person on the phone, nice price and timely delivery. Well done. I’ll be back.