"Do Not Expect Any Help"

This review was going to get one star, but since the item finally arrived a week late I added another star. Do not expect any customer service whatsoever if you purchase from DecorativePlumbingPros. They do not answer any correspondence from any of their posted methods of contact.

My package was stuck in a loop with the USPS and I needed help getting it out. Since DPP sent the package, it's easier for them to deal with shipping issues that origniate with them, so I sent email, I filled out the form on their site, I called, and received absolutely nothing in response. Dead silence. I wondered if I would ever receive the piece that I needed to finish my bathroom due to thier lack of customer service.

My persistence with the USPS paid off and the package was delivered a week after it was supposed to arrive. Anyone who has done any kind of large renovation knows how dealing with contractors and late items can be. It's stressful and a time when you need your trading partners to be there for you with great customer service. DecorativePlumbingPros was nowhere to be found.

"Right price and fast."

Right price and fast.

"They had hard to find parts and were…"

They had hard to find parts and were priced very competitive. Will shop there again!!!

Thank you!

"Product exactly as described and email…"

Product exactly as described and email of shipment status was helpful

"Wide assortment including hard to find parts"

Wide assortment of parts for featured brands which can be hard to find elsewhere.
Very fast shipping.

"Great service!"

Great service!

"The online search for my Franke faucet…"

Online search for my Franke faucet part was easy, as was ordering, and the part arrived in short order.

"They sent me the ordered part when they…"

They sent me the ordered part when they said they would--under a week. My local vendor said it would take over a month.

"I Don’t know who to blame"

I Don’t know who to blame. I received the wrong part manufactured referred me to you to buy the part. Still talking to the manufacturer about finding the right item.

"Prompt service"

Prompt service. Product needed in stock. Immediately shipped and had within 4 days.