"Excellent staff, amazing service"

The staff at Arthur Online are incredibly helpful, kind, and understanding of issues and work incredibly hard to help resolve them. Nigel in particular was outstanding with an issue I had, and I'm glad to say it was resolved within 30 minutes.

"Speedy responses to all queries"

Speedy responses to all queries. The system is clunky to use but it is obvious they are proactively making regular changes to improve it.

"Helpful Service"

Nigel was very helpful in responding to my query! Thank you!

"Nigel is very proactive and quick to…"

Nigel is very proactive and quick to respond with any queries we raise - he has also been especially helpful with building bespoke elements for us to cater for our business needs.

"Great support as always from Arthur."

Great support as always from Arthur.

Nigel, in particular is extremely helpful

"Nigel is always extremely responsive…"

Nigel is always extremely responsive and more often than not solves the problem at the first contact. It makes a big difference to a very busy person when things are solved quickly!

"Quick response to our query"

Quick response to our query. I appreciate Nigel's prompt and detailed answer to our concern.

"Good Service"

Have been using Arthur for almost a year! It's great for reconciling rent, maintenance issues and reports. Additionally, the customer service available on tutorials is great. Specifically Nigel, and Femi, who always provide the answers we need!

"Nigel has been quick to respond"

Nigel has been quick to respond, extremely helpful, always follows up and is very pleasant to deal with. He is a delight to raise a ticket with !

"Have been using Arthur now for a few…"

Have been using Arthur now for a few years and the experience in trying to get hold of someone to help with queries is practically non existent, no phone lines to speak with a human. Recently the system has calculated 3 months of rent for the same period so when a report is run it seems that the tenant is in arrears which is not the case, and we are still waiting for this problem to be resolved. The reply we are getting from support is: Still running scripts. There are multiple scenarios to be considered which is why its taking longer than expected. This is not good enough as I have landlords to pay and is holding me back from processing this. If I hadn't have noticed this then Arthur would not have acknowledged it. Would I recommend Arthur - NO