"Awesome Experience"

Fast, secure hosting and served with professionals who are very customer friendly. I love their services.

"Can't go wrong with Green Geeks. "

Green Geeks is very responsive with feedback and answering any questions, and they also have some really informative educational videos as well. The web designer I employed recommended them and Im so glad she did.

"This group provides excellent service…"

This group provides excellent service follow up and take the time to understand your issues and tailor their support to successfully meet your needs. Their follow up is matched to your level of understanding and they tailor their support accordingly. :). Jeff.

"GreenGeeks is my hosting hero"

GreenGeeks is my hosting hero! It’s completely stress-free—rock-solid servers mean no 404 errors or downtime worries, just pure peace of mind. I rarely need support, but when I tested them, their customer service was lightning-fast and genuinely kind, solving issues in a snap. Plus, their eco-friendly vibe makes me proud to be a customer. Love it!

"Stay away from this tricky company"

Stay away from this company. Their cancellation process makes it harder for a user to cancel an account. Most hosting companies offer a single step form to request a cancellation, and it can be set to "Immediately" or by the "End of the Billing Period". Not GG, they make you fill out a multi-steps form, and you MUST do it specifically 5 days before the renewal date, or your plan will be renewed again.

Edit after GG's reply: Not true.
#1) There is no option to set the cancellation to "Inmediately" or "End of billing Period".
# 2) You clearly state in the link you shared that "To Prevent Automatic Account Renewal
If you intend to cancel your account or stop the renewal of the account, you must submit a cancellation request form seven (7) business days before the account renewal date."
#3) If you really want to be transparent, why don't you add those two options to your cancellation form and make things easier for customers?

"Waste of Everything"

I am really wondering where does this good rating come from?
I have the worst experience with GreenGeeks.
Although the support team promptly reply the ticket, bey they are really inefficient.

1- I purchased a VPS from GreenGeeks with their high price in the hope of a good experience. The first shock is that you cannot use your VPS without a domain!!!
So I had to transfer my domain from previous registrar (while I was not really interested to, because of their ridiculously high price again). It took 9 days (seriously!!) to get the domain transferred.
Although on the paper this job might take up to 7 days, but most of the times it's done in less than a day.

2- After the domain is transferred, it's time to create an account to be able to use the (so called) panel!
I created the account, and it was pending for another one and a half day, and they kept replying "Please wait a bit longer".

3- I decided to give up and move out of this scam. I asked the support team that I want to use the one month money back guarantee, they said it's OK for the VPS.
But you can transfer your domain only after 60 days according to ICANN rules, however the person was so not-knowledged to know that this rule is not applied to the regional TLDs.

4- I have transferred out my domain anyway, and it showed up in the new registrar, but GreenGeeks panel still shows my domain as active :)))))))


Conclusion:
I am really pissed off!
Although I was able to get back (80%) of the money that I spent, but I was waiting for 10 days because of their incapabilities.
The service is really bad, don't waste your money and time here. You will just fall into the trap of sending messages back and forth with their incompetent support team, while your time is being wasted.

"Unsafe. Dishonest. Hypocritical. "

After two unsatisfactory responses from green geeks web hosting about their policy of not allowing customers our right to close our accounts with them without their consent, I have also been charged a few days ago for a domain I cancelled before I tried to close my account with them. After thoroughly checking my email (including spam, etc) there wasn’t even any email notification sent to me about an upcoming invoice due.

I ask them to respond to this matter here because I find their conduct untrustworthy, so I won’t engage privately. If they mean what they say in their responses by asserting that they are trustworthy they need to demonstrate it.
Regarding their former responses to my initial concern about not having control over my own engagement with them, in terms of cancelling products and closing my account, I’ve followed their procedures for doing those things and never got a response. I have two emails from their site that shows both of my requests to close my account… and I never got a response. My account has not been closed.

I invite Green Geeks to resolve these matters here.

Please note: the information Green Geeks requested of me last time was optional, so I won’t be engaging with anything other than this discussion. Their requests for identity confirmation and other information optional according to Trust Pilot.

"GreenGeeks Support is always great"

GreenGeeks Support is always great. They address 95% of my issues on the first chat. Support is easy to contact and there is rarely a wait time beyond a few seconds.

"I would recommend GreenGeeks to anyone. Best web host!!!"

I have been using GreenGeeks as the host for all my websites for many years. Besides the reliability and high performance host service, their support is exceptionally great as well. All my requests are dealt with immediately. I must give their service a five star. I would recommend their service to anyone who needs high performance, cost effective and responsible host service!!!

"I was happy to get support that was…"

I was happy to get support that was professional, clear, and knowledgeable.