"This company is a total scam"

This company is BS, I signed up with a new puppy as the price seemed reasonable for an at home plan. There was no indication in the purchasing agreement that it was a subscription and you would be charged $119 USD after 6 months, unless you scroll through a ridiculous amount of fine print. There is no account page on their site so you wouldn't even know you had a payment schedule or the amount due after 6 months. I got charged this morning and their customer service is a complete joke. This company is deceitful and a complete scam. They even indicate in their bs refund policy they are going to charge you without warning, if that doesn't scream FRAUD I don't know what does.

Editing my review, it took some back and forth but I managed to get a refund. Still leaving 1 star as the experience was still awful. I also wanted to point out that I purchased a 12 week plan, why would anyone need a subscription every 6 months for something that should be completed in 12 weeks. I honestly don't know which of my several points finally had them agree to a refund, but I am appreciative they granted it.

"Cancellation a joke"

*** Update - after speaking with customer service for a few more hours they have decided that they have offered a refund in full. I am thankful that they have gone this but would have been nice if this had been done first time rather than the added stress of back and fore. this is why a middle rating now. ***

Contacted the customer service as my puppy had passed away, the auto renewal had taken the payment this day. asked for a refund and received a generic send a video of the dog to prove this product hasn't worked.

then a sentence saying, oh you probably cant do that. absolutely appalling.

"This is the worst company ever"

This is the worst company ever. Do not use their services. They do not work. We stopped using them after 1 week of nothing changing not even slight changes. They billed us unexpectedly for a 6month charge, we cancelled day of, and they refused a full refund after we haven’t even used the services for MONTHS! When we called them out on their poor subscription policy they said there is no exceptions. Unreal. Do not fall for this companies crap.

"Amazing customer service and product"

Amazing customer service and product. Highly recommend!!

"Abofalle!!!"

Leider bereits mehrmals gemeldet durch andere Benutzer, bin ich leider ebenfalls auf diese Abofalle reingefallen.
Nach einem Testabo für 48€ habe ich die Übungen aufgrund der schlechten Übersetzung sowie teilweise langsamere und teilweise schnellere Übersetzung sowie den Englischen Tests nicht mehr weiter genutzt. Nach einem halbem Jahr wurden mit dann 120 € ohne jegliche Vorankündigung abgezogen. Bei allen anderen Anbietern und deren Abos die ich sonst eingegangen bin, kam jeweils eine Meldung ca. 1 Woche vorher. Leider nicht bei Doggyplan. Auf die Reklamation kamen zwar promte Antworten, eine Rückvergütung wurde mir aber dennoch nicht gewährt! Zumindest bekam ich nun eine Bestätigung dass das Abo gekündigt sei.
Schade. Daher kann auch ich Doggyplan nicht weiterempfehlen

"Worthless product, terrible service"

Worthless product and terrible customer service. I requested a refund the same day my card was charged for subscription renewal. I was recently laid off and had forgotten to cancel it. They refused my refund request. I told them about my current hardship, but they didn't care. Horrible company.

"Repeat charges on painful videos"

Repeat charges on videos that are too painful to watch in full. This is utter garbage. Avoid it at all cost, or it will cost you, like it has me.

"Absolutely terrible - AVOID"

Truly, truly appalling.
The repeat charges mount up, it ends up costing you a fortune.

But the content.. it is embarrassingly dreadful. What should be just 5 minutes is dragged out to 25 minutes. It is excruciating to listen to, repetitive and barely better than common sense. You will learn NOTHING from this and it will not help you or your dog.

I used it for about 2 weeks and then abandoned it. Forgot about it and incurred a total of US$192 of charges before I noticed. It was difficult to find a way to cancel, but I managed eventually.

However someway, somehow, I managed to have a 2nd account. I have only just managed to cancel that one, another US$168 wasted. I contacted them and asked if, in good faith, they would refund the 2nd account. Outright refusal.

This outfit is based in Limassol, Cyprus. The billing name on your CC or Paypal will change - that is a flag that they are being accused of cheating people.

Learn from my foolishness and experience and....AVOID, AVOID, AVOID

"SCAM...Just sucking funds from me and…"

SCAM...Just sucking funds from me and no way to cancel. B's'i't

"Prélèvement d’une année sans Avis"

Prélèvement d’une année sans Avis, pour 117,99€ alors que cela n est mentionné nul part au moment de la subscription. Ils parlent de renouvellement alors que ce n est pas vrai: j’avais payé 47,99€ la premiere fois. Ce n’est donc pas un renouvellement.