"Excellent product..."

Excellent product

"Are Furco genuinely having problems or is it a con?..."

It's a tricky one because I dont know what to believe, is this company really short staffed which means they cannot answer the phone or is there something else going on...i really dont know but thankfully I didn't lose any money but did waste a bit of time. I basically found a sofa i liked, called them and they picked up, answered my questions about stock/delivery time. I then placed the order, but my card wasn't being accepted, tried it again 3 times and got the same error message. I then called them up but no answer. I then got a confirmation email for my order but no money had been taken from my card. I called again a few more times, and eventually got through. Someone said they're having payment system issues and that it should be sorted but it may mean that i need to make a future payment. I said ok. 2 days later, i was getting concerned and came across the trustpilot reviews, i began to worry even more because even though i hadnt lost money, i was under time pressure to get a sofa. I called and called and emailed but no response. Eventually i did get a reply explaining the payment issue again and a suggestion to call up and make a payment directly over the phone. I requested the whole order be cancelled and to ensure no money was taken from my account. I didnt get a response and im hoping they do stick to my request without taking my money. All in all, not the greatest experience and it's hard to tell if this company is genuinely having issue and are short staffed but now having placed a new order with another company, the experience i've had with customer service is like black and white compared to furco. My advice to furco if they want to stay in business is get someone to answer the phones because not having any point of contact as a customer and for products which are hundreds if not thousands of pounds, is incredibly frustrating. You're not dealing with everyday items which customers pay peanuts for, you're dealing with expensive household items! People are going to care more about a grand missing from their account versus 50 quid! Anyhoo, this is my experience, I would always recommend using trustpilot to check any online company where you simply can't go into a show room.

"First time using this company as I've…..."

First time using this company as I've been searching around for wardrobes that I like and was able to find the perfect one which was so easy to place an order and price is very affordable definitely will be using this company in the future

"Seemed fairly simple..."

Seemed fairly simple, looking out for my delivery and chair now, hope its worth it.

"Avoid at all costs...."

Very dodgy company. They never answer the phone/email/whatsapp or messenger.
Had to do a chargeback on credit card to recover funds.
Avoid at all costs. Possible scammers.

"Easy to find what I wanted..."

Easy to find what I wanted. Good website to navigate around. Good choice of sofas etc and happy with the price I paid for my sofa. First time I’ve used FURCO and looking forward to receiving my order.

"Similar problems to other reviewers..."

Similar problems to other reviewers, ordered and paid for dining table, waited over 21 days, no communication, sales email does not respond ( it’s in the order confirmation email). Finally received a response after contacting the customer service email, order then cancelled due to manufacturer issues…. Refund pending in PayPal. Not sure what is happening with this company but would not use again or recommend.

Update - it’s now 5th March - pending refund in PayPal failed so am trying to claim money back through PayPal. No communication from Furco as to getting money back.

"beautifull beds..."

beautifull beds

"Easy checkout..."

Easy checkout

"Quick and easy..."

Quick and easy