"Best engagement ring ever!"

I have bought several diamonds from Blue Nile and I recently got an engagement ring from them. Their attention to detail, customer care and value for the price are unbeatable. They make you feel comfortable during the entire purchase process and the product they make and deliver is always beyond expectations. I totally recommend!

"DO NOT use this dishonest, uncaring company."

I would not recommend this company under any circumstances - But if you do decide for some reason to make a purchase, DO NOT USE THEIR 'COMPLIMENTARY' RESIZING OFFER.

I sent my Wedding Ring away to be resized after 2 months. Once UPS (The only carrier they use) had received it, they refused to deliver my ring back to me until I paid an additional £172.39 in customs fees. As the ring is being resized, it does not constitute a sale, and you should not be charged any additional fees.

The reason they requested these fees is because according to them, Blue Nile incorrectly filled in various documents for the resizing process.

Blue Nile's advice was to pay the fees and they would assist in getting a refund.

I paid the fees, and UPS has subsequently refused to offer a refund.

Blue Nile now ignore my emails and will only get in contact if I chase THEM up. They have not offered any apology, they have taken no accountability, they have not offered any refund and they certainly haven't offered any compensation.

Their 'Customer Service' has involved me being passed around from person to person, with no help being offered.

To spend four-figures on a Wedding Ring, only for this to happen, is utterly heartbreaking and maddening. What is supposed to be one of the most personal and joyous experiences in life has been marred and tainted by this awful, awful company, who have acted horrendously, and also defrauded me out of hundreds of pounds.

I will not stop until this story has a satisfying conclusion, and I will let you know how I get on.

"nice wedding ring"

nice wedding ring and really good customer service

"Highly recommend!"

Extremely convenient, fast and exceeded expectations! I purchased a ring for my wife that was too big. I was able to return the ring for full refund and had received a new one delivered the next day from Ney York to California. Refund was received super fast as well! I highly recommend Blue Nile!

"Great selection and pricesGood sale…"

Great selection and pricesGood sale price over xmas

"All my expectations were met"

All my expectations were met

"Blue Nile is my favorite go to shop"

Blue Nile is my favorite go to shop. The quality is unbeatable and the sales are substantial. Have purchased for over a decade for gifts and for myself.

"The shopping experience great experience but no refund had been delivered was perfect and…"

The shopping experience was perfect and was satisfied with my order but sadly I had to return itand I haven’t received my refund it’s been more than 5 days? No call or explanation.

"Lab diamond earrings not as advertised."

Lab diamond earrings not as advertised.
There should be a specific quality rating and certification upon delivery, not a generic letter with a quality range.

"Don't have a ring yet"

Don't have a ring yet, been waiting on an exchange that is taking forever. We measured her ring size yet their ring doesn't fit so we had to do an exchange, that takes 6 weeks?!