"Scammers / AWFUL Customer Service "

I recently purchased an item that was damaged upon receiving it. The "customer service" repeatedly spoke down to me saying it was my fault and that I didn't install it properly (I have been doing this for years.) After days of back and forth with the extremely demeaning customer service, I was told (I have screenshots of all emails if anyone cares to see) that they would be providing a replacement. About two hours later I received an email stating that they actually "decided not to" because it was the customer's (me) fault. I am absolutely appalled by their customer service and how they handled this situation over a 40$ item. I would NEVER recommend ordering ANYTHING from this company. Absolute joke. If one person reads this and avoids them, I will be happy to know I saved at least somebody from dealing with these scam artists.

"You guys always have the best sales going on"

You guys always helpful and their products are always good

"AITSOFT GI WAS RELIABLE "

I did not buy any of the faster shipping. It did come in a somewhat tumley manner and airsoft gi gave continuous updates. Great experience.

"Good gear"

Received my package and the gear was as advertised. Can't wait to use it on a field.

"Ordered from U.K"

Ordered from U.K. (which has specific airsoft requirements) so always a little hesitant when ordering from another country.

Totally put my mind at rest and my order was dispatched with no issues.

Excellent customer service and would deal with again 👍

"It was okay"

It was okay. A lot of the products didn't have adequate descriptions

"Quality products/ good deals"

Got a good deal on several items now, and they've all arrived in great shape. Shipping is slow compared to today's standard, and i wish the website would use more than 1 photo per item, but it's all great quality at competitive prices.

"They really outdid themselves and…"

They really outdid themselves and always answered when I had questions about my item. Fast service normal shipping! Would buy again.

"I payed for it and it showed up in a…"

I payed for it and it showed up in a timely fashion

"Non-responsive customer service"

These guys will not answer the phones. They rarely answer emails. We requested to cancel an order well before it was shipped out. We were ignored and it was shipped anyway. Every attempt we've made to contact them to return the items since has been futile. They don't respond to emails or answer phones and just ignore you. I'd stay away!