"Great until they had my money "

Great until they had my money then disappeared without a trace for 10 days. Phoned me on day 11 to say there was paint scuffing on the boot due to loading and unlading heavy items. Said it would be two weeks to repair or I could have £300 off if I accepted as it was. After being sent photos and them upping their offer to £500 I accepted. Upon delivery there was additional damage to the wheel arch and a much larger and deeper paint scratch which they hadn't mentioned. This was consistent with a collision - it looks like someone had reversed the car into something solid. It was impossible to speak to customer services as no-one answered the phone and despite leaving messages no-one got back in touch. Eventually 5 days after the car was delivered someone replied to an email. Several emails later they have offered a paltry £150 further off the car. Will go back to using CINCH as they were completely transparent with detailed photos of even minor blemishes and they actually answered the phone.
EDIT: They eventually offered a further £150 which I've accepted. However, there is no sign of the cashback offered when I bought the car (£700). According to their terms and conditions this is supposed to be offered after 14 days and we're now on day 26.

"Speedy response !"

When a request was made for information it was received in an hour

"All went very smoothly"

All went very smoothly

"Quick response.."

Quick response... answered everything in a polite professional way

"Good and efficient and explained every…"

Good and efficient and explained every thing in detail

"There's a lot to like about HeyCar, but"

There's a lot to like about HeyCar.
The website is simple to navigate around, and the results are easy to filter. The subsequent purchasing process is easy.
The prices of the cars exclusive to HeyCar are reasonable.
The car came supplied with all the requisite paperwork fuss-free, and was delivered on time on the day. It even included genuine manufacturer's floor mats....a small but nice surprise.
There was a promotion on at the time I bought the car. A cashback was part of it. This was paid on time.

What's not to like:
Communications are the widely known to be the weak point of HeyCar and I can confirm this. As soon as I paid for the car, useful coms dried up. I had to chase hard to get an update.....far harder than comes naturally to me and far harder than should be necessary. Fixing this is so simple. I don't know why they can't/won't. I bought a car online in 2002 (from Virgin Cars) and that was a far more reassuring process despite being the very early days of buying a car online.
The car was in pretty clean condition when it was delivered. I had to spend 20mins or so cleaning the interior to get it into the condition I expected. It was a little grubby in places. No biggie but again a simple fix.
The thing I'm most upset about, towards myself as much as HeyCar, is I noticed three weeks after buying the car that a panel gap (between the grill and bumper) was nowhere near what it should be. I wasn't familiar enough with the car design to notice it upon delivery, but eventually I did. The wonky component is plastic and I guess it's had a light knock that deformed it. When I asked them before I took delivery of the car, HeyCar said the car hadn't been crashed. I believe them. But this wonky bumper/grille is disconcerting and annoying. I should have noticed it earlier and HeyCar could and should have done something about it prior to delivery. I'm hoping it is a simple/cheap fix. (yes I confirm that the wonkiness was present upon delivery.....I've checked footage from the day of delivery)

"Very polite and professional service"

Very polite and professional service

"Straight forward and easy to use"

Straight forward and easy to use

"New Car"

Very simple process, couldn't have been more helpful.

"Great choice"

Great choice
Great prices and service.
Only negative for me was communication in relation to email responses and calls into the sales center regarding updates on delivery.
Very happy with the car and condition.