"No reply from Heycar"

Nothing has been replied from Heycar since 1 week after my full payment.

I need my car urgently and the salesman Kenan Boateng disappeared and did not reply my email or give me a phone call.

Please reconsider to purchase cars through Heycar if you are about to do so.

"Good cars and I love them"

Good cars and I love them

"Not a great experience"

My experience was disappointing. I was assured that the car would be thoroughly checked before delivery and was told it needed two new rear tires. However, this wasn't addressed before delivery, and I ended up having to arrange the tire replacement myself. The car arrived with two bald rear tires and the service light on.

After I paid the deposit, it was difficult to get in touch with the sales team, and they seemed uninterested in assisting me. On the positive side, the customer support team was excellent. They eventually covered the cost of the two rear tires and agreed to pay for the service.

"Poor poor poor"

Customer service great until send money then they have not been in touch not responding to emails and can't get them on phone. Garage car coming from have been great but they still haven't received money from hey car despite being sent over a week ago. Do not use

"Hey Car…Process Improvement Required "

What started off as a great experience quickly fell apart. I placed a £99 deposit for a vehicle on the website yesterday. Received a welcome call from Henor. Very nice guy, full of knowledge and outlined the process. On the call he told me that the car had sold and suggested another vehicle. I also found that same vehicle. We agreed on a price and he spoke to his manager to confirm. He than moved my deposit over and explained that he would get the order form over to me. However his system would not allow him to send an order form past 6pm, more like he wanted to go home but fair enough. I than called at 9, 915, 930 and continued to call until 11am. Finally he returned my call. Have you monitored your phone calls hey car? Customers constantly ring and the phone goes to voicemail. I spoke to two separate people and each time Henor was on the phone. He must be selling lots of cars to be on the phone for a solid 2 hours. I have emailed as well. Guess what? The car was gone as somebody bought it over night. The customer service and process is severely lacking. If I were you heycar, I would look into your process and look to improve the interaction and buying process. I am not happy at all.

"They will avoid you when you pay deposit."

Started off completely fine until they got my deposit and then you don’t hear from them, You have to call them up multiple times just to get an answer or a update on what is happening, Very slow service, even though I was told I would have my car by a certain time they failed to meet this and still avoid your calls and emails. I then got told I could pick up my car soon and then received another email saying the opposite. Do not recommend at all I’ve been waiting ages and still do not have the car. But they have my money.

"Happy Customer"

Such great service, communication all the way and with everything going smooth from start to finish. Very happy with the whole experience!

"The dealership staff were very helpful."

The dealership was very nice and they were able to give us the money that we needed to get for our vehicle.
The salesperson was very well mannered and treated us very well, informed us about the vehicle and made us feel like people not just a customer, he took us through all the details Joshua was a credit to the company nothing was to much trouble for him from start to the final day of pick up even taking me to tax the vehicle. Well done to him. Would l recommend him to anyone wishing to buy a vehicle from the company, yes I would.

"Quickly responded to my enquiries."

Quickly responded to my enquiries.

"Deposit not refunded"

Paid a deposit of £99 on the 13th December 2024,the payment was processed on the 16th December. Nothing happened with the order and the £99 has not been refunded.
Several emails were sent concerning this matter and all have been ignored.