"5 star service"

I don’t usually write reviews but I wanted to take the time out to say what a brilliant service I have experience from beginning to end with Hurrecane. The team couldn’t have been more helpful as I had many questions when working out what bike was best for my needs. The bike was delivered quickly & I have used it every day since! Such a brilliant idea to rent at a fraction of the cost of buying one! So glad I found this company & could not recommend enough. Thank you!

"Excellent service and communication"

Excellent service and communication! Would 100% recommend! Thanks Hurrecane!

"Really pleased"

I’ve had a bike from Hurrecane for about 6 months now, never had any problems, the staff have been really helpful and nothing has been too much trouble. Bike itself is awesome, really love it, I’ve been recommending it to everyone.

"Rented an e-bike from Hurrecane a…"

Rented an e-bike from Hurrecane a couple of months ago for food delivery, much cheaper option than other rentals and the bike has been great. Delivery was also straight forward and informative.

"5-star service"

I can only say it was a 5-star service, the bike (T250) was delivered in fantastic condition and the term of 4 months rental was enough for me to understand what I really needed from an electric bike. The staff were most helpful on delivery explaining everything I needed to know to enjoy this bike. The office staff, (especially Mel) were also most helpful when I had any queries and when organising the return of the bike. The deposit was returned to me the following day after the bike was picked up. I have enjoyed the experience of renting this bike and next steps will be to purchase a bike from Hurrecane.

"Decided to finally get an e bike after…"

Decided to finally get an e bike after years of the old way, Hurricane have been informative and and helpful through the whole process, bike was delivered on time and the guy who delivered it was knowledgeable and friendly, the RS8 fatbike is a Monster of a bike, I added the throttle and would highly recommend it, hills even steep ones are nothing anymore, overall cycling is more fun than ever.

Cheers Hurricane

"Went the extra mile"

Great customer service, they went the extra mile to help.

"Amazing experience"

Amazing experience, very professional and would highly recommend to anyone seeking an electric bike

"Highly recommended"

I am renting a Freedom 410 E-bike despite it took a time until been delivered the technician who delivered it gave me all information I needed, they have great customer service, all my questions were professionally answered.

"Does the job, but know what you're getting"

I do have some negative comments, but I have given four stars because at the end of the day the bikes do the job and the company does what they say they will do. I would recommend the company but just be sure you know what you're expecting to get. You will get a bike that works and is great for simple commutes or short rides, but it will not be much good for leisure riding or longer rides.

Overall, I am happy and felt the experience was worth the money, but it's really no substitute for getting your own bike if you can afford it.

The bike I had (admittedly the cheapest model they offer) was simply not very high quality. There is a HUGE amount of extra resistance in the drive train due to - presumably - the motor itself and the low spec components. I understand there will be some additional resistance, but this thing is literally unusable without the motor. Good luck if you get caught out with a dead battery ten miles from home! You will not get more than 10 mph unless you max out the power, in which case you'll be lucky to get twenty miles and can forget all about fifty. You will not get up any meaningfully steep hill, because the motor can't provide enough torque and the gears don't go low enough for you to do it yourself. If you're just pootling around town doing bits and bobs, that's probably fine, but longer commutes and leisure rides aren't really in the cards. As soon as you hit the 15.5 mph limit and the motor cuts out it will feel like someone has strapped a parachute to your back.

Some people here have complained about communication and customer service. I never found them to be rude or unhelpful, but it's clear they don't have robust internal processes or proper ticket tracking. From the day I emailed asking to book a service, it was over a month before we had a date booked in. It took several emails to get that sorted out. To their credit, they were very accommodating with my timing when it came down to it - I told them I was available any time, and then wasn't available when they asked! Luckily, they were willing to come to my workplace instead, which is twenty miles out of the way so I definitely appreciate it.

Booking of a service should be a simple website form, or you should send out a notification when you plan to be in a particular area so people can book services at that point. This emailing back and forth is very inefficient.

You should be handling insurance yourselves. Asking people to do it by email after they pay for the bike, before delivering, feels very scammy. Obviously you're not a scam, but this lack of clear communication and good process can make it look that way. I don't remember any mention at all of insurance during sign up and payment; it was only mentioned in some email I got after the fact.

When I cancelled, they asked for thirty days notice. That would be fair enough if it was mentioned in some terms somewhere, but I can't find a single mention of it anywhere on their website, or in any emails, or in any terms/conditions documents. Again, it feels really unprofessional and dodgy to just throw it out at the end. Again, they were accommodating when I pointed this out, which I appreciate.

To be clear, I would have absolutely no problem with thirty day cancellation notice, but you absolutely have to mention that BEFORE taking payment. This is again a communication problem and not really a 'real' problem.

What they did well was providing the bike, which ultimately is what you're paying for so that's what matters most. If you want to really become a successful outfit I would strongly encourage you to focus on improving communication, sorting insurance out inhouse, and modernising your IT so you can handle things like servicing, purchasing, insurance, cancellation, etc without relying of a disorganised and inefficient back and forth by email.

The agreement has been cancelled and the bike is awaiting collection. I'm interested to see how much of the deposit I end up losing, because while I haven't done particular damage to the bike, it's had a year of heavy use so definitely shows signs of wear.

I would use the service again, but I would manage my expectations next time!

Thanks Hurrecane,
Colin