"The product was received promptly and…"

The product was received promptly and has already made a huge decrease in my pain level in my hip and ankles!

"The communication was awesome"

The communication was awesome. Products are great. Prices are good and shipping was fast.

"reliable customer support"

I have experienced a few issues with your Face Remotes and am now on my third unit. However, I greatly appreciate your commitment to customer satisfaction through your replacement policy, which has been both reassuring and commendable. I sincerely hope your team can address these issues and implement stricter quality control measures before shipping products.

Currently, I own four different items and use them regularly, and I am considering adding a fifth. I look forward to future product launches, particularly a unit designed for the neck.

"Product wears out…"

First, I would say this is a good product…when it works. We had our pad replaced twice due to light issues. The last one worked nicely for almost a year. But then the pad stopped putting out heat. I tried a family’s member’s pad and it worked with our controller…great heat and light. So I asked for a replacement pad and was willing to pay a fair price.
They refused to acknowledge the issue and do not offer replacement pads. Would force me to be a whole new unit even though my controller unit is fine.
I am looking elsewhere. My advice to the company? Offer replacement parts. And listen to your customers. I like heat and the pad offered heat for a full year. Don’t deny that this is an issue. Seems like revenue enhancement is the primary goal here.
Buyer beware…

"Replacement"

Thank you so much for replacing my therapy pad and faulty connecting wire. Jayanne in customer service was terrific. She was very responsive and very helpful. I use my Novaa Light Pad everyday for inflammation and pain relief, its the best! Thank you!

"great product "

I love the products and I believe they are a vital part of good health!!! The red night heat helps my helps my muscles And back when I walk 2 to 3 miles a day!! The The customer service has been fantastic. I recommend this to any one who want to feel good with out all the drugs

"Quick process time"

Quick process time, delivery and follow-up

"Highly Recommend"

The order shipped quickly and we are very happy with the red lights we have purchased!

"Highly recommended!"

Great product, has been very effective in helping reduce upper back, shoulder and neck pain. Product began malfunctioning, contacted Novaalab for resolution, they responded timely with a replacement pad and were very pleasant and helpful during the process. Highly recommended!

"Excellent customer support! "

Had an issue with a product and the customer support was impressive. Had a response and resolution in less than 1 day. Very helpful with any questions I had.